Product Owner | Digital Platform Payments & Open Banking @ING Bank

Discover ING Bank Romania

ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, “do your thing”. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.

To work here is to be surrounded by people who are energetic, ambitious, friendly, and respectful: talented specialists who take the responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for more than 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses.

ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 1.8 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking.

Join us!

Mission

As part of the team, you will help to create the ING Business experience of tomorrow, by bringing innovation and reasoning into day-to-day activities. ING Business is the digital channel dedicated for all the entrepreneurs, available, secure and relevant in our clients’ lives.

We are seeking a colleague who can navigate complex global implementations, while being creative and innovative in the local ones. You will work in a multifunctional environment where you have to identify optimal strategies to enhance value delivered for the client.

Your day to day

• Work in a multifunctional team (squad) and contribute to all team agile ceremonies.

• Maintain and develop features for the Digital platform under the squad’s purpose and observe key objectives impacted by these features.

• Develop new products and services or processes associated with the products, in all stages of their life cycle, having as focus the customer experience.

• Together with the Marketing & Customer Experience team, use ING standards to explore customer issues / needs and validate solutions before deciding if and how to implement the feature / product.

• Work closely with various stakeholders, collect feedback, listen and challenge them so we can build a feature that delivers the most value to the customer.

• Contribute to business cases / analyses necessary to obtain the approvals of the product development initiatives. Submit new proposals and get management approval for implementation.

• Identify and evaluate the risks associated with product development proposals, propose, and implement actions to reduce the identified risks.

• Define requirements for IT developments or non-IT actions respecting the standards regarding the availability and clarity of the necessary information (definition of ready) and the objectives to be implemented (definition of done).

• Actively identify dependencies with other teams in ING, collaborate and communicate permanently with all areas affected and ensure the delivery is correlated and done by all teams.

• Have an MVP mindset and structure all implementations with an iterative approach that brings value to the customer and minimizes the time to market.

• Learn about new technologies and adopt innovations to develop the Digital platform under the squad’s purpose.

• Collaborate with the responsible communication teams in ING to establish communications with the customer in all stages of customer interaction, as well as to launch a product and educate the customer on how to use it.

• Collaborate with other departments to define, monitor, and evaluate the criteria for measuring customer satisfaction throughout its interaction with the product.

• Use customer feedback to propose and implement actions to improve the customer experience.

• Ensures that products, processes and related documentation comply with internal / external regulations, risk policies and legal requirements.

• You are responsible for the digital processes associated with the products / services / features under the squad’s purpose and for proper functioning of these processes.

What you bring to the team

• At least 3 years of experience in Digital Channels Management or Product Management.

• Experience managing complex digital implementations.

• Experience in global implementa