Head of Process Monitoring- Executive Director

Join the team providing financial solutions to large, profitable businesses nationwide at one of the world’s most innovative banks.

If you are a proven leader, and enjoy building relationships, and providing support to your team and clients, then a role as Head of Process Monitoring is for you. 

As Head of Process Monitoring in Business Banking, you'll support the Business Banking Organization and their Senior Leadership Team. 

Job Responsibilities:

• Partner effectively with colleagues across the firm (e.g. business, operations management, legal, compliance, risk, audit, regulators and technology control functions) to drive consistent and rigorous operational risk practices and control programs including: control committees, risk mitigation, key risk indicators, control design, and performance evaluation
• Manage and motivate a team in executing to reduce customer impacts, financial loss, regulatory exposure, and reputational risk
• Lead by example, with exemplary personal and professional attributes. Inspire confidence in all levels of staff as well as key partners from other functional areas and across all lines of business
• Will lead process monitoring and new monitoring efforts for Business Banking Lead new digital monitoring efforts for Business Banking
• Write action plans and procedures

Required qualifications, capabilities, and skills:

• Bachelor’s degree or equivalent experience 
• Minimum 10 years’ of financial services experience in controls or risk management, or compliance 
• Experience leading broad cross-functional teams to analyze, design, and deliver best practices
• Demonstrate confident leadership and sound judgment to influence a strong culture and risk management
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), with the ability to develop compelling and meaningful executive presentations to drive opportunities and recommendations for improvement

Preferred qualifications, capabilities, and skills:

• Legal and compliance experience
• General business knowledge, including the ability to understand the business and knowledge of regulation surrounding business
• Excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner
• Exceptional interpersonal skills, collaboration, and relationship-building skills
• Ability to work autonomously to effect change; be flexible and, adapt to shifting priorities; manage competing priorities to achieve the most effective result; and work in a fast-paced, results-driven environment
• Process analysis and design acumen, including the ability to understand a process and associated risk to inform control design
• Problem-solving, critical-thinking, and analytical skills. Detailed oriented, and capable of synthesizing large amounts of data and formulating appropriate conclusions

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our