Senior Network Operations Technician

 Be Part of Something Bigger: Senior Network Operations Technician Opportunity in Orlando, Florida!

At AD Solutions, we’re transforming how workplaces operate with innovative technology solutions. As an award-winning leader in Workplace Technology, we specialize in document workflow solutions and managed network services that save costs, improve productivity, and drive revenue. With headquarters in Orlando and branch offices in Miami, Tampa, Melbourne, and Jacksonville, we’re rapidly growing and looking for ambitious individuals to join our team.

Why AD Solutions?

We're not just a company—we're a community. At AD Solutions, our core values shape everything we do:

• Win as a Team: Collaboration fuels our success.
• Embrace Challenges: We tackle obstacles with determination.
• Experiment Courageously: We spark innovation through bold ideas.
• Lead with Urgency: We act decisively and purposefully.

Join our award-winning culture that celebrates diversity, fosters growth, and prioritizes your success. We're proud to have been honored with numerous awards, including being named to the Inc. 5000 list of the fastest-growing companies in America two years consecutively.

Discover more at #ADSgivesback

What You’ll Do as a Senior Network Operations Technician

The Network Operations Technician is responsible for the daily support, service, repair, and availability of managed network devices, printers, and other office technology within Florida, for internal and external clients. This role includes responding to customer requests, providing technical support, training, and managing hardware procurement and inventory. The ideal candidate is client-focused, technically minded, and passionate about delivering a high level of customer service.

Job Duties and Responsibilities:

• Service Level Management: Ensure Service Level Agreements (SLAs) between customers and the company are met, resolving service requests promptly and professionally.
• Technical Support: Provide troubleshooting for user-generated tickets, including PC/laptop/tablet/smartphone OS, basic applications, printing and connectivity, VOIP, email, remote access, and Office 365.
• Device Maintenance: Conduct routine servicing, troubleshooting, diagnostics, installation, component replacement, and repairs on printers, multi-functional devices, and other managed assets.
• Installations and Setup: Perform advanced installations, IP address configurations, printer driver downloads, and user training on supported devices.
• Consumables Management: Replenish and manage on-site parts, supplies, and consumables inventory for devices, maintaining appropriate PAR (Periodic Automatic Replacement) levels.
• Network Support: Troubleshoot server-based and networking issues in hosted and on-site environments, including routers, firewalls, VLAN, VPN, DHCP, and IP routing.
• Documentation: Document all service calls, ticket resolutions, network diagrams, and detailed client configurations in internal systems.
• Fleet Optimization: Identify over/under-utilized and frequently serviced devices for continuous fleet optimization.
• Customer Engagement: Communicate effectively with customers to provide status updates, training, and resolutions, ensu