Jobs and Careers

Director Operating Frameworks

Riverwoods, IL, United Statesfull_timeVerifiedPosted 8 Feb 2024

💰 $263,400/yr($173,000/yr – $263,400/yr)

About the role

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

The Director Operating Frameworks will be part of the Office of Remediation and report directly to the Head of the Program Management Office. The Director will be responsible for the development maintenance of the Operating Frameworks, methodologies, and standards of the Office of Remediation, working in frequent collaboration with other members of the Office.

Responsibilities

Oversee creation and upkeep of strong operating methodologies, processes and frameworks for the Office of Remediation and in-scope efforts, including:

Policy, operating procedures
Interaction models, process responsibilities
Methodologies for status ratings, review and challenge, quality review
Protocols for evidencing completion, proving deliverables

In collaboration with the Head of the Office of Remediation and Human Resources, define and maintain for the Office of Remediation:

Roles and Responsibilities for the Office
The Organizational Structure for the Office
Skills and resource assessment for improving and maintaining effectiveness for the Office
Timing and responsibilities for workplan resource requests

Minimum qualifications

Bachelor's in business administration and management, project management, or continuous improvement
10+ years of experience in building frameworks and templates; creating and managing processes for large teams with multiple stakeholders; developing interaction models across teams
Strong interpersonal skills, with evidence of working in collaboration across large, complex organizations, including effective influencing skills, a proactive and ‘no surprise’ approach in communicating issues/requests

In Lieu of Education

15+ years of experience in building frameworks and templates; creating and managing processes for large teams with multiple stakeholders; developing interaction models across teams
Strong interpersonal skills, with evidence of working in collaboration across large, complex organizations, including effective influencing skills, a proactive and ‘no surprises’ approach in communicating issues/requests

Preferred qualifications

Master’s in business administration and management
10+ years of experience understanding and knowledge of relevant banking regulation and supervisory expectations for large complex financial institutions, including trends of regulatory concerns and issues
Specific subject matter expertise regarding program management disciplines and a strong business understanding of the products and services Discover offers

Application Deadline:

The application window for this position is anticipated to close on Feb-13-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $173,000.00 to $263,400.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include: