Field Service Technician II

Responsibilities / Tasks

• Responds to customer requests and field dispatches. 

• Meets with customers at the site to discuss the service or repair nature. 

• Provides advanced technical support and performs advanced troubleshooting for the compressor package. 

• Provides advanced technical support and performs advanced troubleshooting on electrical and control systems. 

• Performs retrofitting of industrial control panels across multiple manufacturers. 

• Completes routine maintenance or repair in accordance with ANSI/IIAR-6 2019. 

• Inspects machinery to confirm proper working order. 

• Provides preventative measure suggestions. 

• Discusses work completed with the customer. 

• Submits all time sheets, expense reports (within 30 days), service tickets, start-up reports, inspection reports, and other required paperwork within the required timeframe. 

• Performs after-hours telephone troubleshooting support. 

• Performs other duties as assigned. 

Your Profile / Qualifications

Required Skills/Abilities:  

• Strong mechanical and electrical aptitude. 

• Excellent verbal and written communication skills. 

• Ability to problem-solve. 

• Excellent time management skills. 

• Must be a self-starter & driven. 

• Advanced knowledge of screw and piston-type compressors and their packages. 

• Advanced working knowledge of industrial control panels. 

• Knowledge of ANSI/IIAR-6 2019 and capable of adhering to its standards. 

• Ability to travel 90% of the time. 

• Ability to sit, stand, bend, reach, walk, and maneuver in small spaces for extended periods. 

• Must be able to lift/carry 75lbs frequently. 

• Sufficient hand, arm, and finger dexterity to operate computers, tools, and machinery. 

• Ability to work extended hours on occasion, including weekends and holidays. 

• Ability to work in manufacturing areas that may be noisy, dusty, hot, cold, greasy, and/or wet. 

• Ability to travel and work according to a changing schedule. 

• Capable of reading P&IDs and electrical schematics. 

• Thorough knowledge of the refrigeration cycle. 

• Knowledge of the major components pertaining to a refrigeration system. 

• Advanced working knowledge of electrical systems, wiring, and control schemes. 

• Minimum of a high school diploma or GED required. 

• Technical school certification in refrigeration or similar field; preferred. 

Education and Experience: 

• RETA CARO Certification; preferred. 

• EPA 608 universal certification; preferred. 

• Minimum of 3 years of experience.