Inventory Inspection Associate OS&D- M-F 5am-1:30pm

Job Summary: 

Reporting to the Senior Manager, Vendor Compliance, the OS&D Specialist Lead is responsible for guiding and monitoring the audit, data validation, on-time reporting, tracking, and resolution of non-compliant instances found from the iHerb Supplier Community. The OS&D Specialist Lead will manage the implementation of processes and procedures as well as support department leadership and other functions as required.

Job Expectations:

• Lead the OS&D team to ensure that internal processes comply with expectations

• Site leader for in-house product quality audits, inspections, and controls

• Analyze incoming shipments to ensure they meet iHerb Supplier Manual specifications

• Analyze data, provide reporting to maintain established department standards/goals 

• Lead communication of OS&D issues 

• Ensure that all OS&D activities are in accordance with productivity standards and timelines

• Lead, monitor and report on key performance indicators (KPI’s) to ensure supply chain expectations and vendor compliance 

• Develop opportunities for improvements and contribute to solutions

• Study and standardize procedures to improve efficiency of workers 

• Lead and support the interaction with cross functional teams and drive efficiencies through collaboration

• Lead the functional support of inventory planning and supplier relationship management

• Performs cycle count of product as applicable (Operating equipment certification will be required for this function)

• Lead and coach team members to adhere to company policies and procedures; follow department training guidelines, best practices, and operating procedures

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

   Required:

• Ability to provide leadership along with group task execution to achieve department goals/metrics

• Ability to perform tasks consistently and accurately

• Problem-solving skills, possess the ability to make sound decisions with good judgment

• Effective verbal and written communication skills

• Demonstrate excellent interpersonal skills when dealing with internal departments - Ability to work as part of a team and interact effectively with others

• Understanding of the use of technology tools that enable supply chain reporting, along with collaboration with external stakeholders

• Excellent attention to detail and proven leadership experience

• Demonstrate fact-based decision-making skills

Equipment Knowledge: 

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)

• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Experience Requirements:

Generally, requires a minimum of two (2) years of related experience. 

Education Requirements:

High School Diploma required, or combination of education and equivalent work experience. 

Judgment/Reasoning Ability:  Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise, and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner. 

Physical Demands:  The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to stand, walk, climb stairs, use hands and fingers, bend, stoop and reach with h