Team Lead

About Us

A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.

We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day to day and thrive.

The Role

As a Team Lead, you are a key driver in our team's growth and performance. With a strong focus on coaching and development, you excel in creating a positive impact on our business through strategic performance management and team building. Your role is crucial in nurturing an environment of continuous improvement and excellence

What you’ll do:

• Custom Coaching Plans and Strategies: Develop and implement custom coaching plans for each team member, focusing on their individual development needs and performance enhancement. Regularly assess and adjust these plans to ensure ongoing growth and alignment with team goals.
• Workshop Development and Facilitation: Design and conduct workshops and training sessions that address key skills, team challenges, and performance improvement strategies. Ensure these workshops are interactive and provide practical, actionable insights for team members.
• Team Development and Performance Coaching: Intensively focus on the growth and development of team members, identifying and acting on opportunities for improvement. Provide ongoing, personalized coaching and feedback, fostering an environment of learning and professional growth. Engage in regular, meaningful 1:1 coaching sessions with team members, providing guidance, support, and constructive feedback. Foster a culture of continuous improvement and professional development within the team.
• Operational Support and Collaboration: Support operational tasks in collaboration with the Senior Team Lead and Team Manager, ensuring team alignment with organizational goals. Work closely with other leads and your management team to implement strategies for continuous operational improvement. Participate in strategic planning sessions to align team efforts with broader organizational goals.
• Quality Assurance and Monitoring: Conduct regular quality checks and provide feedback to team members to ensure adherence to high standards. Stay updated on industry best practices and integrate these into team processes and standards.
• Communication and Relationship Building: Maintain open and effective communication channels with team members, senior leadership, and stakeholders. Build and nurture a team environment that encourages collaboration, trust, and respect.
• Continuous Learning and Adaptation: Encourage team members to engage in ongoing learning and self-improvement initiatives. Adapt coaching and development strategies to meet the evolving needs of the team and the organization.
• Feedback and Performance Reviews: Conduct regular performance reviews, providing clear, actionable feedback to team members. Recognize and celebrate team and individual achievements, fostering a sense of accomplishment and motivation.

What we expect from you:

• Highly preferred Team Lead experience with supporting customers, conducting outbound calls, and/or converting sales leads
• You are a strong communicator who can easily build relationships, problem-solve, and navigate around push-back
• You love being on the phone and chatting with folks and want to flex your extroverted personality
• You love providing assistance and showing people the benefit of a product or service
• You are tech savvy, skilled at multitasking, and able to navigate through different systems simultaneously
• You can utilize your emotional intelligence to drive your conversations and allow you to meet patient needs
• You are goal-oriented with a go-getter attitude and are able to work with limited supervision
• You like to educate and simplify concepts for folks who struggle with complicated things

What you’ll get in return:

• Full-time employment
• Competitive compensation based on experience
• Attractive benefits package based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
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