Director of Product Design

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT WE'RE LOOKING FOR

We are seeking a Product Design Leader to join our team, leading critical areas of the product that are essential for the company's continued growth. Product Design teams at Braze work closely with User Research, Product Management, and Engineering to uncover opportunities, develop a strategy and a vision, and execute on the roadmap with a high level of craftsmanship.

You’ll lead Product Design for Braze’s Orchestration and Data product divisions. Orchestration division is responsible for core user workflows that Braze customers use to send billions of messages every day, spanning strategizing, user targeting, orchestrating, reporting & analytics, and more. Product areas include our flagship journey creation product Canvas, AI Predictive and Generative Suite, and User Segmentation offerings. Data division is responsible for all data initiatives within our product. Product areas include Data Ingestion, Data Streaming & Sharing, as well as supporting our partners.

WHAT YOU'LL DO

You will be leading teams of designers that work within cross-functional teams dedicated to building the right products to support our growing customer base. While our platform will continue to serve several high leverage and differentiated use cases, we always want to make them easier to increase customers’ productivity. Productive customers can spend more time on strategic tasks, which translate into better outcomes for their teams and their business. This principle will guide the mission of this Director of Product Design.

As a people manager, you will have the autonomy to mold your teams to develop an exciting vision and achieve exceptional business outcomes. A candidate for this role will display a keen dedication to both the craftsmanship of the products we ship and the development of leadership skills in others. 

• Managing, mentoring and inspiring teams of product designers, uplifting the quality of their research and design work
• Contributing to the teams’ vision and product plan, while working with the Directors of Product Management and Engineering to establish long-term product strategies and process improvements
• Identifying and operationalizing overlapping efforts across product teams to ensure consistency for Braze customers
• Regularly and closely collaborating with Product Management, Engineering and Research disciplines within, and across, departments
• Collaborating with User Research partners to identify areas of research, develop a research plan, and act on research findings
• Recruiting, interviewing and hiring candidates for your team and across the design org
• Ensuring operational efficiency and accountability for design within this team
• Serving as an ambassador for design, and the multiple teams working on Orchestration
• Helping to scale our design org, design and research operations, and the long-term health of our product design system, Beacon

WHO YOU ARE

• 5 years of design management experience
• Strong communication, collaboration, organization, and leadership skills, particularly the ability to work with cross-functional stakeholders and balance multiple projects and priorities at once
• Penchant for understanding complex problems and products; unafraid to discuss technical feasibility and long term technology planning
• Clear, concise, and cogent communicator
• Systems thinker
• Organized and thorough; habitually documents and double-checks work
• Comfortable with ambiguity, and learning through experimentation
• Experience spearheading user research and/or working closely with UX researchers

BONUS IF YOU HAVE

• Experience working on