Problem Resolution Team Specialist (ESC)

The Education Secretariat is committed to equity and valuing the unique and diverse characteristics and experiences of every member of its workforce. We encourage an authentic workplace where colleagues show up as their full selves, where collaboration, innovation, and connections are key to realizing our mission that all children, youth, and families thrive socially, academically, and economically. We seek teammates who are committed to promoting a diverse and inclusive work environment, where everyone is valued and engaged. We encourage you to apply and identify your strengths in these areas.  

This position would be expected to follow a hybrid model of reporting to work that combines two (2) in-office workdays and telework days as needed. The primary work location is Everett; however, the incumbent might be needed elsewhere 

 The Department of Elementary & Secondary Education is looking for an experienced individual to work as an Educational Specialist C on the Problem Resolution Team in the Everett office.

The unit mission is: “PRS ensures that students, families, school districts and other community members have easy access to information regarding their children’s education rights and options and access to a forum for the resolution of their disputes that is prompt, accurate and fair.”

The Problem Resolution Team Specialists are responsible for implementing complaint management procedures through the Department's Problem Resolution System and providing technical assistance regarding interpretations of state and federal education requirements in regard to both special education and general education program requirements.

 The primary duties of Problem Resolution Team Specialists are: 

• Review and analysis of allegations of non-compliance filed in regard to a public school district, developing correspondence and conducting investigations in order to make a compliance determination in each case, develop letters containing a summary of the issues, the Department’s findings, and explaining the rationale and basis for the determination, and 
• Providing technical assistance and guidance to parents, advocates and school administrators on the implementation of regulatory requirements.
  

Supplemental duties include:

• Reviewing and approving waivers of regulatory requirements submitted by public school districts and collaborative programs; reviewing incident reports and restraint injury reports submitted by public funds recipients, reviewing public day school applications to establish programs, and responding to McKinney-Vento Homeless Education Act residence disputes, and  
• Performing other duties as required
  

The ability to travel throughout the Commonwealth is required.

 Preferred Qualifications

• Training or knowledge of education law, particularly special education, and preferably student discipline, bullying and other mandated areas
• Qualified Candidates will possess professional experience in