Technical Project Manager, Strategic Implementation

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

Technical Project Managers use technical project management skills, industry knowledge, and leadership experience to manage  cross-functional projects dedicated to ensuring the successful onboarding of Square’s largest customers. You will work specifically with sellers onboarding to the Square for Franchises product suite. You will be responsible for and guiding sellers through the discovery and onboarding journey and ensuring that sellers are optimally scoped, educated, setup and trained to use the potential of Square’s platform.

You Will:

• Assist in the scoping and execution of implementations involving complex system integrations; advise on capabilities to ensure a complete picture/vision is delivered to prospective sellers

• Understand Square’s platform and products and how they interact with merchant-facing APIs and SDKs.

• Create and manage multiple complex projects across many merchants at once, often with competing timelines and requiring resource prioritization.

• Develop relationships with teams within Sales and Account Management and our closest partners within Customer Success, Engineering, and Product.

• Be able to work with technical partners and explain technical requirements.

• Identify and address potential obstacles during the onboarding process, manage stakeholder communication, and create strategies for effecting change. 

• Perform data entry and migration functions as part of the onboarding process for select sellers.

• Run scripts, make HTML/CSS modifications, review API calls, and navigate the SQL database to complete tasks as part of Square for Franchises implementation and onboarding.

• Present themes in seller feedback and industry trends to Solutions Engineers, PMs, GMs, and executives on a regular quarterly cadence.

Qualifications

You Have (Qualifications):

• 3+ years of experience in a project or program management role at a technology company; with 5+ years in a customer-facing role.

• Ability to manage multiple cross-functional initiatives simultaneously; strong time management, and excellent written & verbal communication skills.

• Share vision and implementation strategies with C-level executives.

• Distill complex requirements, craft tailored solutions, and explain detailed technical solutions and strategies in an easily digestible fashion. 

• Experience with HTML, CSS, and SQL.

• Hands-on experience with APIs and SDKs, and the ability to understand developer documentation and communicate the content to both technical and non-technical audiences.

• Experience in the POS, Payments or Tech industries.

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $125,600 - USD $153,600
Zone B: USD $119,300 - USD $145,900
Zone C: USD $113,000 - USD $138,200
Zone D: USD $106,800 - USD $130,600

To find a location’s zone designation, please refer to this resource. If a loc