SVP, Consumer Internet Services

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Xfinity Growth, Innovation, and Experience (“XGIE”) drives business growth and customer engagement with an emphasis on how Xfinity takes its products and services to market — and delivering a reliable, end-to-end experience to our customers, no matter which market or region they live in. XGIE teams are responsible for Xfinity brand and product strategy, including Xfinity’s video, broadband, voice, home, and mobile products, as well as consumer sales and marketing, digital platforms, and data intelligence.  

We are seeking an experienced, innovative, and strategic leader to serve as the Senior Vice President of Consumer Internet and Home Services. This individual will oversee the development, management, and growth of our residential high-speed data and connected home services, ensuring our company remains at the forefront of the telecommunications industry. As part of the XGIE Product leadership team, you will drive cross-functional collaboration, steer product innovation, and ensure that the company meets its business goals by delivering exceptional customer experiences through cutting-edge data solutions.

Job Description

Key Responsibilities:

• Develop and lead the long-term vision and strategy for residential and multifamily internet services, ensuring alignment with company goals and market opportunities.

• Translate the strategy to actionable plans. Create business plans that focus on strengths, competitive advantage and differentiation.

• Oversee the product lifecycle from concept to launch, ensuring that all products and services meet performance, cost, and customer satisfaction goals.

• Stay at the forefront of market trends, customer needs, and competitive offerings. Challenge the status quo. Lead efforts to evolve and innovate our product portfolio to sustainably differentiate versus competition and ultimately maintain market leadership.

• As an executive decision-maker, provides leadership and direction through a highly matrixed management team. Work closely with tech, product engineering, operations, marketing, sales, digital and customer service teams to ensure seamless product delivery and execution.

• Recognizes profitability and revenue potential in business opportunities and makes decisions that result in profitability. Manage the product portfolio to meet revenue growth, profitability, and cost efficiency objectives.

• Lead efforts to enhance the customer experience for each of our broadband products, focusing on speed, WiFi, reliability, and new features that exceed customer expectations.

• Leverage analytics and performance data to continually optimize product performance and identify new business opportunities.

• Build and mentor a high-performing product management team, fostering a culture of innovation, collaboration, and accountability.

Required Qualifications: 

• 15+ years of product management or product strategy experience, with a focus on telecommunications, tech or consumer industries.

• 10+ years of leadership experience, ideally in an executive or senior management role.