Housekeeping Manager-Field Operations - Tahiti Village

Description

ABOUT OUR COMPANY

Discover Tahiti Village Resort & Spa, an island-inspired oasis.

Our all-suite resort is a family friendly destination providing guests all the comforts of home with top-level amenities and beautiful landscapes. Voted "Best of Las Vegas - Family Friendly Resort" three years in a row in part due to our amazing offerings including our sandy beach pool and tropical 1/8 mile lazy river. Our summer activities are fun and engaging, our magical mermaids swim through property multiple times a week and on the weekends we feature traditional Hawaiian Luaus parties bringing island vibes and live entertainment to our Ohana. Guests can also pamper themselves at the Mahana Spa or grab a bite and drinks at 17° South Booze & Bites featuring limited gaming.

Create magic with us …

At Tahiti Village Resort & Spa we are looking for energetic, professional team player with excellent communications skills. Positive attitude to deliver great customer experience and support our mission to create memorable experiences for ours guests.

ROLE

Primary Responsibility: To run the day-to-day operations as a facilitator of vendor relations, invoicing, scheduling, inventory, payroll, ordering and Status Board operations. This Manager will directly oversee and be responsible for the results of Status Board Supervisor, Status Board agents, PM Supervisors, Linen Attendants, Runners and etc.

Secondary Responsibility: To assist in all other areas of the Housekeeping operation as directed by Management. This includes duties of the field operations manager and common areas operations manager.

RESPONSIBILITIES

The Field Ops Manager of Housekeeping is responsible for the day-to-day operations of the Housekeeping and Common Areas departments and reports to the Assistant Director of Housekeeping. This integral role focuses on managing, maintaining, and improving the housekeeping services of the Resort. The Field Ops Manager of Housekeeping leads and ensures the Resort’s service standards are in line with the proper policies, procedures, and the brand promise.

• Recruit, interview, hire, train, coach, counsel, monitor and supervise Housekeeping, Common Areas and Laundry team members and tasks completion.
• Assist in managing the selection, training, and development of team members, focusing on maximum productivity, employee and guest satisfaction.
• Providing seamless employee relations with new employees, ensuring proper training and integration into company culture.
• Maintain a flexible work schedule.
• Oversee and monitor teams to ensure that their daily tasks are carried out proficiently, efficiently and effectively, and they adhere to and enforce company and housekeeping policies.
• Focusing on the short and medium-term vision and direction of the department, including implementing improvements while ensuring adherence to health and safety regulations.
• Prepare staff schedules and duty roster to ensure adequate coverage based on business demands.
• Conduct performance reviews, provide feedback, issue disciplinary action when necessary, and motivate team members.
• Hold departmental and pre-shift meetings and maintain open communication channels to convey goals, policies, and updates.
• Conduct daily room and common areas inspections to ensure adherence to high cleanliness and maintenance standards.
• Develop, implement, SOP’s and enforce department policies and procedures to ensure consistency in cleaning techniques and safety regulations.
• Handle guest complaints and special requests related to housekeeping and maintenance.
• Coordinate with other departments, such as maintenance, front desk and F&B, by promoting positive departmental relationships and department activities to facilitate increased levels of communication and satisfaction.
• Ensuring that all equipment is inventoried, maintained and used accordingly.
• Ensure all maintenance requests pertaining to guest rooms, common areas and departmental equipment are handled in a timely and efficient manner.
• Monitor and control room cleaning productivity and timely room turn.
• Monitoring and control consumption and ordering replacement of guest rooms inventory and cleaning supplies; and reporting discrepancies.
• Control expenses through careful analysis (productivity, inventories, breakage, etc.) to ensure Housekeeping and Common Areas departments remain in line with their respective budget requirements.
• Assisting with monthly inventory (in-room, supplies, equipment, uniforms, and linens).
• Establishing and maintaining safe working environment conditions including health and safety regulations.
• Must have working knowledge of OSHA (HazCom, SDS, Bloodborne Pathogens, etc.) and all applicable Health and