Associate-Digital Product Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About GMNS Product:

As part of the Global Merchant & Network Services group (GMNS), the GMNS Product team is at the core of American Express. GMNS Product enables consistent, scalable, and well-governed delivery of network products and capabilities that serve issuers, acquirers, and partners globally.

About the Role:

• The GMNS Product Governance team is building scalable product governance and lifecycle frameworks that will serve as the foundation for operational consistency, transparency, and excellence across how we develop, deliver, and sustain products and capabilities.

• The Associate, Product Governance Strategy & Operations will support the design, implementation, and continuous enhancement of governance processes, operating standards, and lifecycle frameworks across GMNS Product. This role will contribute to building scalable tools, controls, and operating mechanisms that enable greater efficiency, clarity, and accountability.

• Given the evolving scope of this function, this role offers broad exposure across product, technology, risk, and control teams. The ideal candidate brings strong analytical skills, a structured and process-oriented mindset, and the ability to navigate ambiguity while helping translate strategic objectives into practical, operational solutions.

How You Will Make an Impact:

• Support the design and documentation of product governance frameworks, lifecycle processes, and operational standards
• Partner with cross-functional stakeholders to gather requirements, identify gaps, and help implement process improvements
• Develop and maintain templates, tools, and workflows that enhance governance, transparency, and consistency across product delivery
• Track and analyze KPIs to assess governance effectiveness and adoption; surface insights and recommend enhancements
• Conduct process mapping and gap analyses to identify friction points and support scalable solutions
• Assist in clarifying roles, responsibilities, and governance touchpoints across product and control functions
• Contribute to continuous improvement initiatives that elevate governance maturity across GMNS Product
• Prepare materials and synthesize findings to support leadership discussions, decision-making, and alignment

Minimum Qualifications:

• 2–5 years of experience in strategy, operations, process improvement, product support, consulting, or a related field
• Strong analytical and problem-solving skills, with attention to detail
• Experience supporting cross-functional initiatives or working in matrixed environments
• Ability to translate complex information into clear documentation and actionable insights
• Strong written and verbal communication skills
• Comfortable working in evolving environments with shifting priorities

Preferred Qualifications

• Familiarity with product development lifecycles, governance models, risk frameworks, or operational processes is a plus

• Proficiency with reporting tools, dashboards, and collaboration platforms

• Interest in process improve