Technology Lead/Sr Manager, Software Engineering

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.   

Our culture values inclusion, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/.    

What you'll do here:

As an Engineering Manager / Technology Lead in our Product Technology and Innovation organization, you are responsible for the delivery of innovative, market leading platforms and products that continue to improve the education technology industry. Specifically, you will lead technology teams in our Cengage Work business unit which includes our ed2go, Ready to Hire, Infosec, and Milady platforms.  As a successful technology leader you will build and lead remote software engineering organizations using agile principles to architect and deliver high availability enterprise software. You will partner closely with product and design teams and lead through data driven insights. With an eye toward customer centric focus, you will be obsessing about customer outcomes in every decision made, and drive measurable improvements in user engagement.

As the Engineering Manager, you will divide time, effort and attention between team management responsibilities and product development responsibilities - leading software development teams for application development and platform support. This is a multi-functional and Agile team environment. You will work jointly with other technology and product leads to provide direction and leadership to the Agile teams. Managers must be comfortable with situational leadership, able to function equally well as a leader or as a team member respecting the team opinion.    

• Adopt agile methodologies and the principles of a customer centric product model to drive iterative development, continuous improvement, and rapid time-to-market. Work closely with engineering teams to define user stories, prioritize backlog items, and ensure timely and high-quality product releases.

• Communicate clearly across product teams, technology teams, interface designers and domain authorities in different parts of the organization.

• Meet with product partners, customers and other technologists to understand customers’ learning and technological needs; provide guidance on technology solution options.

• Monitor product performance, analyze performance data, and gather user feedback to continuously iterate and improve the product. Conduct post-release evaluations, retrospectives, and A/B testing to inform future product enhancements and strategic decision-making.

• Design, architect, and implement new features and functionality with the expectation that you will own and drive the development using an iterative methodology and deliver products that scale to support our millions of customers.

• Responsible for ensuring our customers enjoy a consistently reliable and high-performing experience with our platforms, available 24/7.

• Stay up to date with emerging technologies and industry trends, and integrate relevant advancements into our product roadmaps.

• Cultivate a high-performance, transparent culture of continuous improvement focused on accountability and results.   

Skills you'll need here:   

• Bachelors degree in Computer Science or related field, or equivalent combination of education and recent relevant work experience required

• 5+ years of leadership experience, including developing technology strategies and driving innovation

• Experience building, developing, motivating and leading a global workforce of employees and contractors across different time zones

• Proven experience in modernizing monolithic architectures, implementing hybrid cloud strategies, and crafting APIs to bridge legacy systems with cloud-native pl