Stewarding Manager

Compensation Type

Yearly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location

 

The Newbury Boston at One Newbury Street, located in the premier shopping and dining neighborhood of Boston’s Back Bay is an iconic property originally opened in 1927 as one of the first Ritz-Carlton hotels in the U.S. and most recently was the Taj Boston. The building was recently transformed into a 286-room luxury hotel with 16,000-sq-ft of stunning event spaces, signature dining experiences and a reimagined front entrance on Newbury Street.

Overview

The Stewarding Manager is responsible for overseeing all aspects of the Stewarding Department, ensuring the highest standards of cleanliness, sanitation, organization, safety, and operational support throughout all Culinary and Food & Beverage areas. The position is responsible for leading and developing the stewarding team while creating accountability, consistency, and operational discipline across the department. The Stewarding Manager oversees labor management, scheduling, payroll review, inventory controls, chemical management, purchasing support, equipment accountability, and stewarding operations to ensure efficient and cost-effective performance. The role works closely with Culinary, Banquets, Restaurants, In-Room Dining, Engineering, Housekeeping, and other hotel departments to support business demands while maintaining compliance with health, safety, sanitation, Forbes, and company standards. The Stewarding Manager is expected to create a culture of ownership, teamwork, cleanliness, and continuous improvement while supporting the Executive Chef in achieving departmental operational and financial objectives.

Responsibilities

• Maintain the highest standards of cleanliness and sanitation throughout the hotel.
• Support all Food & Beverage operations through efficient stewarding leadership.
• Foster a culture of teamwork, accountability, and professionalism.
• Ensure compliance with all safety, sanitation, and operational standards.
• Provide exceptional internal service to Culinary, Banquets, In-Room Dining, The Street Bar, and all hotel departments.
• Consistently demonstrate leadership behaviors aligned with The Newbury Boston standards and values.
• Recruit, train, coach, and develop Stewarding employees.
• Conduct departmental training programs.
• Conduct daily lineups and departmental meetings.
• Complete performance evaluations and coaching discussions.
• Administer corrective action when necessary.
• Maintain positive employee relations and promote teamwork throughout the department.
• Ensure all employees follow hotel policies and procedures.
• Manage all daily stewarding activities throughout the property.
• Ensure proper cleaning and sanitation of:
• Kitchen equipment:
• China
• Glassware
• Silverware
• Pots and pans
• Food preparation areas
• Storage rooms
• Walk-ins and freezers
• Loading dock areas
• Garbage rooms
• Ensure all cleaning schedules are completed according to established standards.
• Conduct regular inspections of all stewarding areas.
• Maintain organization and cleanliness throughout back-of-house operations.
• Ensure compliance with all local, state, and federal health regulations.
• Maintain Food Safety and Sanitation standards throughout the property.
• Monitor chemical storage, labeling, and usage procedures.
• Ensure proper use of personal protective equipment (PPE).
• Investigate workplace accidents and implement corrective actions.
• Promote a culture of sa