Senior Manager - Data Governance & Management

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

The Global Commercial Services (GCS) division of American Express is the global leader in the Commercial Payments Solutions space.  We know our customers are busy and make it our mission is to help them get business done.  We operate with a customer-focused mindset in absolutely everything that we do, delivering solutions to meet the unique needs of our clients.

The Commercial Data Office (CoDO) is an exciting and fast-paced, entrepreneurial team delivering the data strategy and innovation for GCS. Through a collaborative partnership with the Enterprise Chief Data Office, CoDO aims to unlock new data opportunities, ensure best-in-class data operations, and maximize growth and retention by supporting product, marketing, and segment strategies. 

The Commercial Data Quality & Issue Management (DQIM) team drives a robust line of defense for GCS by advising partners on how to balance business growth with appropriate controls. On behalf of our high-profile customers and programs, we serve as the end-to-end process owner, leading cross-functional teams, and projects to remediate data issues, drive policy, and optimize process.

We are seeking a driven, strategic, and innovative professional to fill our Sr Manager position in Commercial Data Quality & Issue Management (DQIM). This individual will be responsible for supporting global regulatory and compliance programs for the business unit. This role will reports to the Director,  DQIM, Commercial Data Office.

Your Primary Responsibilities may include:

• Understand business objectives, convert it to data requirements & technical needs and get it implemented by technology.
• Understanding of the various regulatory requirements and its impact on AXP is preferred.
• Partner with legal, compliance and operational excellence and GCS data governance
• Analyze and interpret financial data to ensure compl