Technical Trainer

HUMAN was founded in 2012 in a Brooklyn sci-fi bookstore by Tamer Hassan, Michael Tiffany, Dan Kaminsky, and Ash Kalb. Our humble beginnings led to the creation of the Human Defense Platform, the backbone of all our products that safeguards enterprises from sophisticated bots, fraud, and account abuse. Today we verify the humanity of more than 20 trillion interactions per week for some of the largest companies and internet platforms. 
Our hacker roots still permeate everything we do. You will be a part of the HUMAN front line in our commitment to protecting companies (and in turn, their customers) from both revenue and reputation risk caused by digital attacks. However, HUMAN is not the center of this story. Humans like yourself are. We firmly believe in putting people first. This approach spans our extensive total rewards package, inclusive of competitive compensation, benefits, stipends - as well as our  day-to-day culture - to ensure every human is empowered to do the best work of their life. We want to hear about the marathon you’re training for. We want to see pictures of your pets. We want to know your favorite robot (we have many). 
Even if you’re not a conventional “hacker” we can assure you that you are a hacker in your own right. We want to work with people like you who break down problems to build up better solutions. That’s what makes us HUMAN. 
You’ll be joining us at an exciting moment in the HUMAN story: we joined forces with PerimeterX in a market-changing merger, as well as recently acquired clean.io to enhance the Human Defense Platform. Together under the HUMAN brand, we will disrupt the economics of cybercrime. We hope you can join us in that mission. 
The Revenue Operations team at HUMAN is passionate about enabling the GTM teams for success as we scale our business. As partners to all areas of GTM, we work to empower every team to do the best work of their lives while delivering world class customer experiences pre, during, and post sales.
We’re looking for a Technical Trainer to join our team to build and deliver training and enablement of our sales, customer success, partner/channel, technical pre-sales, technical-post sales, and service delivery teams from a technical lens. This role will be involved with multiple programs including new hire training, new processes/product rollouts, and continuing education. This role will also play a pivotal role in evaluating the effectiveness of training programs, providing feedback for improvement, and staying abreast with the latest HUMAN products and cybersecurity industry trends to ensure the curriculum remains relevant. The enablement provided by this role will make sure the GTM teams have sufficient enough technical knowledge in the field to pitch the value of our services, onboard new customers, and solve post-sales customer issues.

What you'll do:

• Design, develop, and deliver comprehensive technical training programs related to HUMANs products and services
• Deliver hands-on, instructor-led, in-person and virtual training sessions for groups of various sizes
• Create engaging and effective learning content catering to various learning styles and levels of technical expertise
• Collaborate with various teams and stakeholders to understand training needs and create tailored programs to meet those needs, securing travel when necessary
• Create the required technical curriculum for new hires, existing employees, and partners
• Create educational and enablement content, including but not limited to computer based trainings, quick reference guides, manuals, guides, tutorials, and certification exams
• Meet regularly with other trainers within HUMAN to share best practices and ensure alignment between the training programs and overall team vision
• Work close with engineering teams to  maintain deep subject matter expertise of HUMAN’s  products, cybersecurity tech stacks, and customer experience best practices
• Measure the effectiveness of the training programs and content through feedback, surveys, tests, and data driven KPIs (# of engineering escalations, length of technical validation, MTTR, etc.), and revise the content and curriculum as needed.
• Oversee operational and administrative  aspects of training programs including scheduling, coordinating resources, and managing participant enrollment

Who you are:

• 7-10 years of experience in a technical role as a SaaS, Cybersecurity, or Technology industry vertical, with at least 3 supporting enablement and training
• A bachelor’s degree in computer engineering, computer science, or other relevant field a plus, advanced degrees or training in education a plus
• World-class communication, facilitation, and organizational skills
• Someone who enjoys learning and implementing cutting edge  and creative ways to deliver training in