Sr. Manager, Executive Briefing Program

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Summary:

Genesys is searching for a world-class Executive Briefing Program professional who will personally manage our Highly Visible Executive Briefing Center and related Executive Hospitality Experiences and Programs.  You’ll lead our efforts to provide world-class solution briefings to our customers, prospects, and partners.

Success in this role is based on ensuring executives can confidently move forward in their decision-making process, feel appreciated and understood, and be inspired that their business outcomes are more easily reached in partnership with Genesys.  This is a critical role on our customer-facing team and facilitates our ability to have meaningful conversations and build better relationships with our customers and prospects.  

Key Responsibilities: 

• Champion a customer-centric Executive Briefing Center program
• Deliver an annual EBC program aligning with sales objectives
• Establish strategic relationships and cross-functionally collaborate on EBC programs with teams including our own C-Suite, sales, field marketing, customer advocacy, etc.
• Report on executive programs results, ensuring ROI (Return on Investment) is measured with pipeline acceleration, customer penetration, and other metrics
• You will build the EBC brand internally to ensure that the program thrives
• You will be responsible for the successful execution and operation of the Executive Briefing Centers in Menlo Park, pushing for white glove-only experiences, cutting-edge innovation, and quality content management
• You will oversee all elements of hospitality and logistics from food to transportation and ownership of onsite experience and technology

Requirements: 

• Bachelor’s degree in marketing and hospitality or related field or 3+ years of experience 
• Strong program, project, and time management skills – highly organized, detail-focused, results-driven, and accountable with the ability to handle stress and last-minute, urgent requests. 
• Solid grasp of the marketing funnel and target strategies to acquire and grow customers
• Excellent cross-functional team player who can excel at both strategy and execution
• Highly driven self-starter who thrives in a dynamic environment
• A creative mind that thrives on ways to inspire and engage customers
• Exceptional communication cross-functionally and at all levels including executives and customers

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

$115,850.00 - $227,350.00

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: <