Account Manager, (Downstream Chemicals), Whiting, Indiana

Are you passionate about building relationships and delivering value to ensure customer success?

Do you enjoy troubleshooting technical issues and developing solutions to meet customer’s needs? 

Join our Downstream Chemicals Team

Our Downstream Chemicals Team utilizes technology consisting of specialty chemicals, equipment, digital tools and over 100 years of industry knowledge to deliver value to our customers. 

The Downstream Chemicals Team leverages our expertise to provide best-in-class technology and support to optimize process, finished fuels and water treatment applications within the refineries where we operate.

Partner with the best

As a Refinery Account Manager, you will provide a vital service by implementing, monitoring, troubleshooting and evaluating chemical treatment programs. You will take ownership of a key customer account to ensure they have the services and products required to operate safely and efficiently. You will become a trusted advisor to customers as you develop an understanding of our customer’s needs and operations.

As a Refinery Account Manager, you are responsible for:

• Safely managing day-to-day operations of refinery process, finished fuels, and water treatment programs to ensure performance and value delivery for our customers
• Developing trusted relationships with customers and cross-functional teams to promote collaboration
• Providing account management fundamentals to understand customer needs, requirements and potential sales opportunities while supporting the account P&L
• Identifying and coordinating numerous projects of varying complexity to bring value to our customers
• Monitoring and maintaining existing programs for customers to provide reporting on performance of applications
• Collaborating with team members to drive technical sales and innovative solutions that bring value to our customers
• Collecting and interpreting data for troubleshooting, service reports, meetings, reviews and presentations delivered to customers
• Providing field support, laboratory analysis and technical guidance for our customers on issues, projects, turn-arounds, shut-downs and daily operations
• Managing chemical inventories and deliveries at the customer location

Fuel your passion

To be successful in this role will require have:

• Bachelor’s degree in engineering or similar discipline
• Minimum of 3 years’ experience in hydrocarbon process and finished fuels treatment
• Strong understanding of industrial chemical treatment technology and sales process
• Strong mechanical aptitude and troubleshooting skills
• Previous experience working in a laboratory setting and/or familiarity with analytical methods and interpretation
• A comprehensive understanding of customer requirements and refinery market conditions
• Ability to present complex technical content to various levels of internal and external organizations, in a clear and concise manner
• Proficiency in Microsoft Office Programs (Excel, PowerPoint, Word, Outlook)
• A clean driving record
• A TWIC Card or qualify to obtain a TWIC Card

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

Typical hours will be Monday – Friday, 8am - 5pm (must be willing and able to support the business after hours as-required)

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Competitive sales bonus program