Food Runner, Lucia

YOUR MISSION (The Job Description)

Support servers through timely bussing and resetting of tables, running food and beverages, engage in polite, responsive, and timely interaction with guests and coworkers including basic menu descriptions, in addition to other responsibilities as directed by server or supervisor, while maintaining a positive attitude that contributes to the team environment.

Qualifications THE NITTY-GRITTY (The Essential Job Duties)

• Ensure that items are fully stocked, and equipment is in good working condition
• Strong knowledge and consistent use of SNHD regulations and standards
• Must be able to work cooperatively and effectively in a team
• Consistently maintains clean and safe work area for self and other team members
• Participate in seamless operation between BOH + FOH staff members ensuring proper service to our guests
• Perform to high standards of excellence, execution, and cleanliness
• Always keep your active SNHD Food Handler's card with you while on property
• Execute proper health and safety protocols while operating equipment, handling food, storing food, maintaining temperature & time control logs, and sanitizing as dictated by the SNHD
• Report health and safety incidents and concerns directly to leadership in an accurate and timely manner
• Contribute to successful SNHD health inspections
• Monitor and ensure cleanliness of all place settings, tabletops, seats, and floor
• Perform customer service duties as assigned (such as beverage and plate service)
• Communicate with cashier and servers for needs and any guest service issues
• Actively participate in all scheduled required training sessions
• Support server by running food and drinks as instructed by teammates including culinary, server, bartender, supervisor, etc.
• Maintain a clean, hygienic and organized work environment including stocking of supplies, polishing cutlery/glassware, folding napkins, cleaning menus, sanitizing tables, etc.
• Clear tables, carry plates to dishwashing area
• Execute fabulous guest service
• Prepare basic, non-alcoholic beverages such as coffee, water, iced tea, etc.
• Explain basic details of food dishes and beverages at time of delivery to guests

WHAT IT TAKES (The Qualities We Look For)

• Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments
• Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
• Ability to anticipate needs and over-deliver wherever possible
• Candidates must think on their feet and use their initiative to solve problems and deliver solutions
• Able to change direction and work on multiple project aspects at once
• Enthusiastic, passionate, able to inspire and motivate others
• Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service

MUST HAVE'S

• Current, legal, and unrestricted ability to work in the United States
• High school or equivalent education required
• Food Service Handler Card and TABC certification that is currently valid for a minimum of at least 6 months
• Preferred: 1-2 years' experience in a full-service restaurant or lounge

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