Patient Services Representative II

Salary: $21.50 - $28.92 Hourly

Location: 16200 116th Ave NE, Renton, WA 98058

Would you like to have a career that makes a daily difference in people’s lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading!

HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care.

Position Summary:

The Patient Services Representative II is responsible for performing all site front office functions including incoming and outgoing phone activities, appointment scheduling, patient registration, computer data entry, collection of payments, maintaining health records, and serves as an example of excellent customer service to patients, family members, and community partners.

Compensation is dependent on skills and experience.

Your contribution to the team includes:

• Greet all clinic patients, families and visitors.
• Perform the check-in functions for patients which includes:
  • Verification of patient, guarantor and subscriber demographics.
  • Verification of insurance information by reviewing insurance card and performing real-time eligibility checking.
  • Collection of copays and past due balances.
• Educate patients and families on HealthPoint services and assist with navigation of these services.
• Demonstrate knowledge of medical and dental insurances such as copay, co-insurance and deductibles and intricacies within a FQHC (Federally Qualified Health Center)
• Perform the check-out function for patients which includes:
  • Scheduling any follow-up or future appointments.
  • Provide patient with any applicable documents.
  • Collect any outstanding balances that were not collected during check-in.
  • Establish payment plans, if necessary.
• Follow established procedures for answering and screening incoming appointment-related telephone calls, directing calls to appropriate staff, taking messages, and documenting in the Electronic Health Record (EHR).
• Provide guidance to patients with documentation and education concerning financial assistance programs including Sliding Fee Program.
• Arrange for in-person, video, or phone interpreters through outside agencies according to interpreter ordering guidelines. Check in-person interpreters in and out.
• Maintain schedule accuracy for maximum patient flow, confirming provider appointment dates and times are correct and confirming future patient appointments. Maintain effective communication with clinical care team to add patients to providers’ schedules.
• Manage and provide oversight to complex appointment scheduling and procedure coordination.
• Educate patients and families on treatment options, costs and establishment of payment plan options.
• Guide and promote the use of MyChart to patients and families.
• Have a basic understanding of emergency medical situations. Be able to connect phone or in-person patients to the appropriate clinical care team member for care.
• Follow established written procedures for collection of cash, checks, and credit card payments.
• Perform and correct registration errors contained in patient and charge review workqueues.
• Keep the reception work area and waiting room clean, organized, and stocked.
• The Float Patient Services Representative II will work throughout various HealthPoint locations to provide coverage for shortages as well as providing additional support with other assigned duties. Responsible for monitoring and staying current on daily schedule. Must be flexible and able to adapt to multiple clinic environments and patient populations while maintaining a high level of professionalism and quality patient care.
• Maintain good attendance, is punctual and works full scheduled shift is a condition of employment.
• Demonstrate respectful, professional, and appropriate behavior that