Guest Services Manager - Limelight Boulder

Company Description

Owned and operated by Aspen Hospitality, Limelight Hotels are your home base in the places you want to explore most. The contemporary properties are set in the heart of authentic outdoor and urban communities, and each hotel is deeply connected to its surroundings – offering a unique adventure for every guest. The guest experience is an intentional journey and the elevated, yet unpretentious nature of the stay allows guests to feel nurtured and at ease. A constant across all properties is a commitment to sustainability, unmatched hospitality, and access to an Adventure Concierge to ensure a memorable stay. Limelight’s pet-friendly hotels are located in Aspen, Colorado, just steps from the downtown core; Snowmass, Colorado, offering ski-in/ski-out access to the mountain; Ketchum, Idaho, near the base of Sun Valley’s famed ski area and walking distance to town; and in Downtown Denver, Colorado, adjacent to Union Station. Two new Limelight Hotels are slated to open in Mammoth, California, and Boulder, Colorado in 2025. Learn more at www.LimelightHotels.com.

Job Description

Position Summary
The Guest Services Manager oversees operations of the front drive area, including the Bell and Valet Teams. This position acts as interface between owners, guests and property. The Guest Services Manager is responsible for welcoming all guests, parking vehicles and transportation services. This position reports to the Director of Rooms.

The budgeted salary range for this position is $59,000-$69,000. Actual pay will be dependent on budget and experience, all salaried roles are eligible for bonus.

Job Posting Deadline
Applications for this position will be accepted until June 22, 2025. 
 
Essential Job Functions/Key Job Responsibilities
•    Ensure that all owner and guests’ needs are identified and resolved as required
•    Ensure that guest assistance from airport/drive through to residences/hotel rooms is of quality service levels
•    Ensure timely skier shuttles and transportation to local attractions/restaurants in a timely and welcoming fashion
•    Work with other departments to communicate and to ensure a five star/five diamond class experience for the owners and guests
•    Manage and maintain working environment and administration for staff
•    Handle guest complaints/problems ensuring a timely result to the satisfaction of all parties
•    Perform Manager on Duty as required
•    Maintain high safety standards for the garage environment and hotel vehicles
•    Prepare department budgets, ensuring timely and accurate payroll administration
•    Monitor control of parking garage
•    Review guest arrivals and departures and identify specific requirements as needed
•    Ensure parking charges are correctly posted and attend and participate in weekly department head meetings
•    Other duties as assigned

Qualifications

Education & Experience Requirements
•    Degree in hotel management or general field of study preferred
•    Previous management/supervisory skills – minimum of 3 years
•    Valid Driver’s License

Knowledge, Skills & Abilities
•    Proficient knowledge in Microsoft Office
•    Proficient knowledge with hotel fire and safety procedures, assisting in emergency and security procedures as directed by management
•    Compatible personality to be a contributing team player
•    Strong organization, communication skills, as well as the ability to multi-task
•    Excellent verbal and written communication skills, with the ability to collaborate with teams Fluent in English
•    Ability to craft departmental scheduling to meet business needs
•    Ability to handle a number of intense issu

Additional Information

Work Environment & Physical Demands 
•    Ability to reach, crouch, kneel, see, hear, sit, drive a shuttle/car for extended periods of time; squat, kneel and bend
•    Regularly work/drive in adverse weather conditions. Frequently drive in bright sunlight and at night. Exposure to noises that cause distraction and may be required to walk on slippery and uneven surfaces
•    Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Job Benefits 
This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.  
•    Health, Dental and Vision Insurance Programs
•    Flexible Spending Account Programs
•    Life Insurance Programs
•    Paid Time Off Programs
•    Paid Leave Programs
•    401(k) Savi