Sales Support Associate Manager

Experiencing together a unique human adventure

Animal health is key to the health of the planet. Working at Virbac means taking part in a unique human adventure in which the engagement of each individual contributes to its evolution. Encouraging internal mobility between positions and countries, offering individual development plans and building a partnership based on trust between managers and employees are as many perspectives of motivation for our teams. We also offer them a work environment conducive to exploring new territories and balancing their professional and personal lives. Finally, fostering their engagement to animal health also means listening to them and helping them to acquire new skills, preparing them for the challenges of tomorrow and encouraging them to contribute to an ever more responsible approach to our business.  

Virbac is seeking a meticulous Sales Support Associate Manager to join our Commercial Operations team. Reporting to the Sales Support Manager, this role is a hybrid of rigorous operational execution and process optimization. This role requires a disciplined "auditor" mindset to handle the daily volume of commercial data, combined with the technical acumen to modernize how that data is managed.

The majority of the position’s time is spent within the core execution of commercial programs. Primary responsibilities include the validation and processing of distributor free goods and margin reimbursements, reviewing promotional program requirements and communications, and management of requests for non-standard product samples. Success in this position requires a "zero-error" mindset toward data processing and a steadfast commitment to meeting deadlines that directly impact internal and external sales partners.

Beyond daily operational processing, this role serves as a technical resource for the team’s internal workflows. Operating within a hybrid environment of Excel and Google Sheets, the Associate Manager is expected to evaluate manual processes and recommend the most effective technical path forward. This includes building robust VBA-driven tools in Excel for complex data reconciliation or leveraging Apps Script and collaborative features within Google Sheets. The candidate identifies the appropriate solution for each circumstance to transform manual workflows into streamlined, automated processes.

Commercial Operations Department Support

Provide a consistent high level of efficiency and implement scalable, tech-enabled solutions within the Commercial Operations Support Department.

• Provide high-level operational support for Commercial Operations activities, serving as a technical resource for the team

• Evaluate and optimize standard operating procedures to increase team-wide productivity

• Provide cross-functional backup for personnel, ensuring business continuity through documented, standardized workflows

Product Sample Approval & Coordination

Manage accurate and efficient product sample services for Sales and other Virbac associates that drive trial, usage, purchase and recommendation by veterinary professionals.

• Serve as a resource for the collection, processing, and delivery of non-standard product samples.

• Manage the product sample resource for Marketing and Technical Services

• Maintain and update all documents for sample acquisition

Returned Product Credits 

Process accurate and timely credit requests to our distributor partners and other customers.

• Prepare and validate documentation for credit requests according to established guidelines

• Submit completed requests to Order Management for credit input

• Troubleshoot issues with Order Management and ensure timely credit input

• Maintain a digitized audit trail of all requested and processed credits

Distributor Free Good Credits and Margin Reimbursements

Manage free good credits and margin reimbursements.

• Reconcile free goods requests against sales data, invoices, and excel reports

• Prepare and process documentation for distributor free goods requests

• Monitor and process margin/pricing reimbursement requests within established timelines

• Audit and complete reimbursements per individual program guidelines

• Identify discrepancies or denials through systematic data validation an