Data Analytics Senior Analyst

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Overview of the Role:

Data Analytics Senior Analyst will be a crucial member of a high-performance team, Attrition Insights Center of Excellence (CoE), the source of truth for renewals and attrition data & analytics at Salesforce. Successful candidates will be able to use data to drive insights, provide strategic recommendations, uncover trends, build scalable assets and data models. 

Responsibilities:

• Conduct deep dive analyses on attrition leveraging large volumes of datasets using SQL, Tableau, Python, etc. 

• Collaborate with Data Architecture and Data Engineering to enhance data infrastructure and data governance

• Document processes, data sources, metric definitions and enablement materials for diverse stakeholders

• Build and deliver presentations with recommendations to senior executives

• Support automation and enhancement of key processes to improve accuracy, timeliness and scalability of insights delivered

• Understand the underlying data architecture supporting the Renewals business and identify drivers of attrition

Desired Skills and Experience:

• 4+ years of management consulting and/or business operations experience

• Degree in a quantitative field or equivalent relevant experience required.

• Proficiency with SQL (Snowflake) and Tableau. Python and/or R a plus

• Experience creating BI dashboards and assets end-to-end; from initial scoping, data wrangling, asset creation and deployment

• Strong presentation skills

• Familiarity with CRM and data management

• High level of confidence and comfort in working autonomously without constant supervision (self-starter, strong initiative, fast learner)

• Strong communication skills, both written and verbal

• Use of AI in daily operations

• Strong situational analysis, negotiation, and decision-making abilities.

• Detail and quality-oriented with the desire to quickly learn new concepts, business models, and technologies

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our