Sr Crew Contract Specialist
Southwest AirlinesAbout the role
Department:
Flight OperationsOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
The Senior Crew Contract Specialist supports Flight Operations by managing hotel and transportation partnerships that support Pilots and Flight Attendants across the network. They’ll oversee contract administration, vendor relationships, invoice auditing, and data analysis to help ensure efficient and cost‑effective operations. They’ll provide reporting and insights to the Crew Accommodations Board and Southwest Airlines Leaders while supporting Crew hotel allocation decisions. The Senior Crew Contract Specialist leverages strong analytical and relationship‑building skills to enhance Crew experience, support operational performance, and drive informed business decisions.
Additional Details:
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
- Runs regularly-scheduled reporting and distributes reports to all relevant parties; troubleshoots workflow errors
- Creates new workflows and reporting (ie in Alteryx, Excel, or Tableau) at the direction of (but with limited assistance from) the Manager
- Maintains supplier information in the Crew Hotels system; Creates training materials for new vendors as needed
- Assists with large, cross-departmental projects and new technology implementations, including assessing risks and designing/testing processes
- Acts as the liaison for the LEAD Operations (Pilot Training) Team with limited assistance from the Manager; Maintains Pilot training class lists and analyzes data to properly allocate trainees amongst contracted hotels and transportation vendors; Ensures the plan is properly implemented each month
- Serves as a SharePoint owner/manager for the CAB private site and the Crew Hotels & Transportation public SWALife site
- Assists with the monthly manifest creation, including assignment of all Crew Members to overnight hotels based on their schedules, with limited direction of the CAB Chairman
- Serves as the primary educator of new Crew Contract Specialists. Effectively explains all processes as well as the reasoning behind current process design. Provides one-on-one instruction, shadowing, and guided, hands-on learning and reports progress and areas for opportunity/improvement to the Crew Hotels & Transportation Manager
- May perform other job duties as directed by Employee's Leaders
- Intermediate knowledge of Crew Contract Specialist role and responsibilities (including execution of daily tasks with limited direction from the Crew Hotels & Transportation Manager); Ability to effectively communicate and teach these skills to new Team Members
- Intermediate knowledge of Microsoft Word, Outlook, PowerPoint, and Excel required
- Intermediate knowledge of Microsoft Teams and SharePoint (including maintaining and updating SharePoint sites)
- Intermediate knowledge of Alteryx and Tableau (including maintai
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