Assoc Director-Digital Customer Growth

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted.  No relocation is offered

Introduction: Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology Experience team delivers innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future—you’ll create it.

Summary:

Marketing Digital Program Manager will play a pivotal role in guiding our organization through its digital transformation journey. This role is responsible for developing and executing strategic priorities that maximize or customer journey and marketing imperatives. The successful candidate will work closely with cross-functional teams to ensure seamless integration of campaigns, marketing initiatives, technologies as well as large scale transformation effort, ultimately driving organizational success and achieving desired business outcomes.

Overview:

Integrated Planners (Digital Project Managers) are responsible for overseeing and driving the successful execution of digital projects from inception to completion. They play a critical role in planning, coordinating, and ensuring that projects are delivered on time, within scope, and within budget. Integrated Planners work closely with cross-functional teams to manage project timelines, dependencies, risks, and communications, ensuring that all stakeholders are aligned and informed throughout the project lifecycle. Their expertise in project management methodologies, attention to detail, and strong communication skills are essential to navigating complex project environments and achieving strategic objectives.

Responsibilities:

1. Timeline Management:

◦ Project Planning: Develop comprehensive project plans that outline all phases of the project lifecycle, including initiation, planning, execution, monitoring, and closure. Utilize project management tools and software to create detailed schedules and Gantt charts.

◦ Milestone Tracking: Establish clear milestones and deliverables and monitor progress against these targets to ensure the project remains on schedule. Implement a system for tracking and reporting on milestone achievement.

◦ Schedule Updates: Regularly update project schedules and timelines to reflect the current status and forecast future progress. Communicate any changes to stakeholders promptly.

◦ Resource Allocation: Ensure appropriate allocation of resources to meet project deadlines and adjust plans as necessary to address any delays or changes. Coordinate with resource managers to secure necessary personnel and equipment.

2. Dependency Tracking:

◦ Identify Dependencies: Clearly identify and document all project dependencies, both internal and external. Map out dependency relationships and their impact on project timelines.

◦ Monitor Interdependencies: Continuously monitor and manage interdependencies between different tasks and teams to prevent bottlenecks. Use dependency tracking tools to visualize and manage these relationships.

◦ Mitigate Risks: Develop strategies to address potential dependency-related risks and issues proactively. Implement contingency plans to mitigate the impact of dependency-related disruptions.

◦ Communication: Ensure all stakeholders are aware of dependency statuses and any changes that might impact project timelines. Provide regular updates on dependency risks and mitigation efforts.

3. Cross-Functional Coordination:

◦ Team Collaboration: Facilitate effective collaboration between cross-functional teams, ensuring all members are aligned with project goals and timelines. Promote a culture of teamwork and open communication.

◦ Meeting Facilitation: Organize and lead regular project meetings, including kick-off, status updates, and post-mortem reviews. Prepare agendas, document minutes, and follow up on action items.

◦ Stakeholder Engagement: Engage with stakeholders across different departments to gather requirements, provide updates, and address concerns. Act as the primary point of contact for project-related inquiries.

◦ Conflict Resolution: Act as the primary point of contact for resolving cross-functional issues and conflicts that may arise during the project lifecycle. Implement conflict resolution strategies to maintain project momentum.

4. Risk Tracking:

◦ Risk Identification: Proactively identify pote