Clinical Education Manager

The Role

Midmark is seeking a Clinical Education Manager to provide clinical expertise and operational leadership across our medical education programs. This role is responsible for designing, executing, and scaling customer-facing clinical education through a nationwide network of 1099 clinical training vendors and internal clinical education resources.

Reporting to the Director of Service Operations—with clinical oversight from the Chief Medical Officer—you will ensure consistent, high-quality delivery of pre- and post-sales customer training while partnering closely with Service Operations, Sales Enablement, Product, and Learning & Development teams.

What You’ll Do

Clinical Education Leadership

• Lead and manage a nationwide network of 1099 clinical training vendors, including onboarding, scheduling, performance evaluation, quality assurance, and contract compliance.
• Lead and manage internal clinical education resources across delivery modalities, ensuring alignment with standardized curricula and clinical leadership direction.
• Serve as a clinical subject matter expert (SME) to support customer training challenges and successful deployments.

Training Delivery & Quality

• Oversee execution of pre- and post-sales customer training for Midmark medical products, including ECG, vitals, spirometry, and workflow integration.
• Ensure training content reflects current education standards, product updates, and approved curricula.
• Develop and maintain SOPs and delivery protocols to ensure consistent, high-quality customer experiences.
• Monitor training effectiveness through feedback, outcomes, and assessments, implementing continuous improvement plans.

Cross-Functional Collaboration

• Partner with Service Operations and Sales Enablement to align education delivery with product installations, customer timelines, and regional needs.
• Collaborate with Enterprise Learning & Organizational Development to build scalable education solutions, including eLearning and blended learning programs.
• Support Product Development teams in an advisory role for new product readiness.
• Partner with Regulatory and Legal to ensure compliance with clinical education documentation and standards.

Insight & Improvement

• Collect and communicate customer insights and educator feedback to inform product, marketing, and clinical initiatives.
• Participate in cross-functional projects, process improvement efforts, and strategic planning initiatives.

What We’re Looking For

Education & Experience

• Bachelor’s degree in Nursing or a clinically relevant field required.
• Minimum of 5 years of clinical experience in cardiac or primary care environments, with strong exposure to ECG, vitals, and spirometry.
• 2+ years of experience managing field-based educators or third-party vendors preferred.
• Experience with EMR platforms (e.g., Epic, Cerner) and clinical workflow optimization preferred.

Skills & Competencies

• Proven ability to manage contract educators and remote teams.
• Strong operational, logistics, and scheduling management skills.
• Deep understanding of clinical education methodologies and adult learning principles.
• Excellent planning, organizational, and communication skills.
• Confident, customer-facing presentation and facilitation skills.
• Proficiency with Microsoft Office, LMS platforms, and scheduling tools.
• Collaborative leadership style with strong cross-functional influence.

Supervisory Responsibilities

• Lead and direct the work of 1099 clinical educators and internal clinical education resources, with