Sr. Staff Field Applications Engineer

About Silvaco, Inc.

For over three decades, Silvaco, based in Silicon Valley, California and with global locations around the world has solved semiconductor design challenges by offering affordable and competitive TCAD (Technology Computer Aided Design) software, EDA (Electronic Design Automation) software, proven design IP (intellectual property), and world class support to engineers and researchers across the globe. Silvaco solutions span from atoms to systems: starting with simulation of material behavior impacting semiconductor devices, to design and analysis of transistor circuits, and lastly providing IP blocks for systems-on-chip (SoC) designs. Our solutions are deployed in production flows across broad industry segments such as leading display companies, automotive OEM suppliers, and top Memory, 5G, and IoT (internet of things) providers. 

JOB SUMMARY 

Uses technical knowledge of Silvaco product offerings and expertise in the common product creation workflow and objectives for semiconductor end applications (specifically Wide Bandgap Semiconductors, and CMOS devices) to advise customers in their simulation efforts and address their technical obstacles. In so doing, they work as a partner to the sales teams to understand technical values and tradeoffs to our solutions as perceived by the customer and help determine account strategy for continued growth.  

Works closely with key customers to gain insight into their technical roadmaps and immediate challenges to recommend the best matching solution Silvaco can offer. Understand customers’ success criteria and jointly implement evaluation plans to demonstrate and validate Silvaco’s solution. Collaborate and provide input to sales plans and proposals for accuracy, completeness, and enhance Silvaco’s technical differentiation. Drafts technical collateral that helps people better understand the technology and differentiation of Silvaco solutions.  

Provides training and instructions to customers to reduce their friction in adopting and using Silvaco tools while gaining additional understanding of the customers’ application. Collaborates with customers’ implementation teams to troubleshoot problems, develop solutions, and propose additional features, modules, and/or products based on customers’ requirements.  

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES; include but not limited to: 

• Working with users of Silvaco tools to  
• capture and isolate potential technical issues and suggesting workarounds or alternate approaches to relieve the problem and/or raising the issues to business unit as bug reports 
• Understanding customer workflow and representing user-defined needs and feedback into business units  
• Optimizing customers’ experience with Silvaco tools by promoting configuration improvements and/or incorporating new features and capabilities 
• Working with applicable customer departments and functions to assure Silvaco products are properly installed and help validate the installations 
• Making technical presentations for products, use cases and support status update to customers. Supporting sales effort by articulating technical value propositions, as well as demonstrating prototypes and product features 
• Generating ideas for configuration and workflow improvements based on obstacles customers face in their work 
• Documenting evaluation plans and customer support cases in SalesForce CRM 
• Keeping up with advancements in key applications and workflow implementation 

QUALIFICATIONS AND REQUIRED EXPERIENCE: 

Minimum Requirements: 

• Masters Degree or equivalent in Electrical Engineering, Microelectronics Engineering, Solid State Physics, or semiconductor related academic program 
• More than 8 years of industry experience 
• Specifically in Semiconductor manufacturing, R&D, and/or integrated circuit design processes 
• Must have demonstration of design, modeling, and/o