Multi-Store Lead (Multi-Unit Manager) - Inland Empire, California 92501

The Way We Live. We strive for excellence in everything we do in life. Our crafted drinks are a way we show respect for our customers and ourselves. They are the beginning of a relationship built on trust and care that through time grows to see our stories unfold in our city. As part of local communities, each Black Rock Coffee Bar team finds ways to serve their neighborhoods. And by doing so we help raise the bar for relationship and compassion. As relationship grows, so does accountability. We hold each other to higher standards for the good of all. Whether it be care for nature, care for those in need, or just a sincere desire to see others do well, we learn to expect a lot from each other and a lot for our customers. Our priority at Black Rock is not for others to know who we are and what we do... but for others to allow us to know them, to add fuel to their story, and to share in the journey.

 

• Job Title and Reporting: Multi-Store Lead, reporting to the Area Manager Annual Base
• Salary: Starting at $23.90 per hour + tips + bonus eligible
• FLSA Status: Hourly / Nonexempt / Full-Time
• Location: Inland Empire, CA 92501

 

Position Overview. As a Multi-Store Lead, you will oversee multiple locations, ensuring successful operations, customer and team member satisfaction, and facility upkeep. Your leadership will drive hiring, training, and performance evaluations, fostering a motivated and engaged team. You will champion company values, enforce safety standards, and lead by example in delivering outstanding customer service. Additionally, you'll manage timecards, schedules, and reports to optimize store efficiency. Your role in community involvement and engagement with your team members and leadership teams will strengthen our brand presence and support company growth.

 

Services and Duties. As the Multi-Store Lead (MSL), you will oversee Store Leads and day-to-day operations across assigned locations. Your essential duties and key responsibilities include, but are not limited to:

 

• Oversees Store Leads and the day-to-day operations of each location, ensuring successful operations, customer and Team Member satisfaction, and proper store upkeep.
• Leads hiring and training initiatives of new Team Members.
• Provides constructive and timely performance evaluations.
• Handles disciplinary action and Team Member terminations according to Company policies.
• Processes timecards, manages biweekly payroll, and oversees cash and credit card tip allocation to ensure accuracy and alignment with hours worked in the respective payroll cycle.
• Encourages effective and positive communication for all Team Members.
• Promotes and models safe working habits, reports potential safety hazards, and conducts initial investigations relating to workplace incidents.
• Collaborates with the Area Manager in coordinating community involvement initiatives.
• Proactively follows up on store maintenance projects with the Regional Service Manager.
• Works a total of 40 hours per week, dedicating at least 30 hours per week to on-bar duties.
• Cascades important information through proper communication channels to appropriate Team Members.
• Processes and approves expense requests via required platforms.
• Reviews and approves store schedules, providing feedback when necessary.
• Manages and reviews weekly HME and SPOC reports, cascading the data and feedback to Store Leads.
• Communicates personnel changes to appropriate departments in a timely manner.
• Reviews and processes time off requests, optimizing store scheduling and cost of labor, and maintaining adequate staffing to support operations.
• Monitors and reports on store ordering to help set pars.
• Attends all MSL meetings, team outings, and team meetings as scheduled.
• Approves and submits end-of-month (EOM) inventory.
• Oversees and monitors orders and inventory to ensure responsible ordering, and tracks delivery and service days.
• Holds vendors accountable for missed services or incorrect orders.
• Attends new store meetings and follows up on new store progress and opening checklists.
• Ensures the top-performing store receives monthly FFF incentives.
• Ensures consistent availability to Team Members to assist