ITAD Operations Program Manager

Req ID: 119052 
Region: Americas 
Country: United States 
State/Province: Texas 
City:  Richardson 

Summary

Incumbents are fully qualified to execute job/role accountabilities working independently on most aspects of the job. Work is performed within established professional standards and practices. Tasks are moderately complex in nature where judgment is required to complete recurring assignments independently and to determine the best methods to follow to complete assignments. Erroneous decisions or failure to achieve results may have a negative impact on the division’s/department’s operations, schedules, and/or performance goals. Works under general Supervision. Situations not covered by standard processes, procedures and methods are referred to manager or expert resource. May demonstrate work methods to new employees. Builds internal and external relationships, with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with key suppliers, customers and internal service.

Detailed Description

Performs tasks such as, but not limited to, the following:

• Develops and documents new processes in the area of Supply Chain processes including Vendor Management, Procurement, Reverse Logistics management, ideally in ITAD industry or AMS depot supply chain. 

• Provides direction to team on process enhancements.

• Reviews and updates existing processes and provides direction to the team on implementing process enhancements.

• Participates in the evaluation, development, implementation, and continuous improvement of specific SCM business processes including cost savings and cycle time reduction.

• Provides ongoing support in resolving process/execution issues with both internal and external customers.

• Manages requests for support/service and develops processes to meet customer demands and ensure satisfaction.

• Leads in the rapid identification, analysis, and resolution of problems to ensure the minimum interruption to the team's work.

• Develops tools for tracking of measurements and performance.

• Monitors activities of the team against defined objectives, reports on achievements and proposes ways in which performance can be improved. Trains and mentors new employees in the department.

 

Knowledge/Skills/Competencies

• Knowledge of computer applications such as WORD, Excel, PowerPoint and multiple business applications.
• Ability to design/create queries and understands what creates the output.
• Creates basic spreadsheet macros, advanced skills in Excel or Reporting tools such as PowerBI ideal
• Strong experience in ERP systems such as SAP, INFOR, BAAN, ORACLE, ideally in Reverse Logistics, AMS or ITAD industries
• Strong experience in procure to pay flows in an electronics supply chain, ideally in complicated multi vendor outsourced partner environment
• Ability to design custom queries in job-related software.
• Understanding of the relationships between the various tools.
• General understanding of internal/external customer needs is required to make effective/informed decisions
• Analytical and statistical skills.
• Ability to handle multiple tasks while maintaining attention to detail and accuracy and working under tight time deadlines.
• Ability to evaluate, prioritize and problem solve a variety of tasks to ensure their timely and accurate completion.
• Understands and can apply corporate policies
• Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers.
• Ability to recommend a process changes based on intimate knowledge of processes, policies and procedures.
• Ability to direct others
• Ability to prepare a forecast for one element of the business (cost center, profit center, pricing forecast or key balance sheet component)
• Ability to bridge between actual, plan, forecast and bids, analyzing mix impacts and summarizing in management reports.
• Provides interpretation of results to users.
• Understands the inter-relationships between departments and actively participates in cross-functional teams.

Physical Demands

• Duties of this position are performed in a normal office environment.

• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.

• Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.

• Occasional overnight travel may be required

Typical Experience