Specialist, Process Management (Commercial Surety Underwriting Assistant)

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Commercial Surety Underwriting Assistant

• Provide support to Underwriters and agents by assisting with new business submissions, inquiries, and all matters related to Commercial Surety.

• Process transactions within Nationwide’s systems, including new billings, adjustments, cancellations, reinstatements, and other policy changes.

• Enter and maintain new account information in Nationwide’s systems on behalf of the Underwriting team.

• Update financial information, including entering revised financial statements into the Financial Analysis Worksheet within Nationwide’s systems and completing EDF‑X calculations using Moody’s application.

• Modify account details—such as rates, commissions, and related data—based on Underwriter instructions.

• Support underwriting initiatives by assisting with projects and tasks as requested by Underwriters.

• Process Broker of Record (BOR) changes in Nationwide’s systems and provide all required documentation to the newly designated agent.

• Issue customs bonds in accordance with established procedures.

• Process and review renewal accounts, ensuring files are reviewed 90 days prior to expiration in alignment with the monthly renewal queue.

• Review the monthly bordereau and address any required updates or follow‑up items.

• Distribute active line cards to agents upon request or as needed.

• Provide support to the Commercial Underwriting Assistant team on commercial surety matters when additional assistance is required.

Seeking at least three years of surety experience, preferably commercial surety experience. Central or Eastern time zone location preferred.

This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.

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Job Description Summary

Are you process focused and detail oriented? Do you thrive in a busy, engaging work environment? If so, we want to know more about you!

As a Specialist, you'll work on complex business and/or system process analysis, design, implementation and operations. We'll count on you to competently analyze existing processes, procedures and methods to ensure and promote effective business and systems operations through standardization, improvement, simplification or discontinuance. In addition, you'll have opportunities to create process change by integrating new processes with existing ones.

Job Description

Key Responsibilities:

• Designs, develops, customizes, documents, deploys, maintains and updates business and system processes and procedures.

• Performs day-to-day operations of business and systems processes, including the operation of process-related tools. Facilitates key process events and fulfills customer requests and process deliverables through all phases of the process lifecycle.

• Initiates, enables and supports process redesign and/or re-engineering initiatives and projects through continues process improvements. Identifies, facilitates, markets and implements new and creative business process redesigns.

• Performs process evaluations and develops recommendations utilizing benchmarks, pilots, prototyping and modeling to assess potential use of new methods and workflows within a business process. 

• Develops and provides recommendations on possible process, tool and control improvements to increase the quality and optimization of business services and resources. Facilitates ongoing process design activities for a given set of customers or organization as a team member and advisor.

• Works and consults with customers and project teams to develop business cases and comprehensive project plans to identify, quantify and deliver process design efforts in support of business objectives. Monitors and manages process design project plans.

• Serves as subject matter expert on project team involved with development,