Manager, Operations

Job Summary 

The Operations Manager is responsible for optimizing processes, managing resources, ensuring quality control, developing strategies, and leading teams to achieve organizational goals. The Operations Manager provides direct supervision of a department or departments including hiring, discipline, completion of performance reviews and other supervisory functions. Coordinates scheduling, staffing and operations of the department(s), including, but not limited to directing the daily workflows, overseeing quality, measuring performance, enforcing policies and standard processes, etc. 

Essential Functions

• Supervises staff and oversees daily operations of the department(s).
• Sets goals and objectives for the team
• Delegates tasks and assignments to team members
• Provides guidance and support to team members.
• Monitors performance and provides ongoing feedback to team members.
• Handles customer/patient inquiries and resolves issues
• Manages budgets and resources effectively
• Routinely analyzes department operations for opportunities to improve service, quality and/or efficiency
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Bachelor's Degree in management or health related field required
• Master's Degree in management or health related field preferred
• 1-2 years progressive leadership experience preferred
• 2-4 years supervisory experience preferred

Knowledge, Skills and Abilities

• Advanced communication skills used to lead a team.
• Able to prioritize and execute tasks
• Resolves staffing issues by receiving and analyzing staffing requests and concerns.
• Resolves customer dissatisfactions by investigating complaints; identifying solutions.
• Ability to exercise sound judgment in making critical decisions
• Collaborates with cross-functional departments to analyze trends and develop best business practice policies and standards to drive internal and external department budgets and improve patient care.
• Ability to be flexible to meet business demands.
• Helps others manage departmental changes.