Physical Security Operations Manager

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of Position

Responsible for development, implementation and tactical day-to-day operations of physical security and associated programs in the designated global region as well as global program development.

This position will develop and lead efforts to safeguard the company’s critical assets – employees, facilities, operations, and reputation –across the region. They will work cross functionally to ensure a coordinated and effective approach to security operations and emergency management.  Build and maintain professional relationships with key stakeholders across the region will be a priority. Establish and manage global security programs.  Additionally, this position plays a critical role in establishing the Security Operations strategies globally.

Essential Job Duties

Enterprise Security Management: 

• Maintain and audit against the company's policies and standards for the protection of Intuitive facilities. Direct site security and advise site leaders in implementing policies, standards, and systems. Areas covered may include perimeter security, parking management, lighting and security signage, video management system/analytics, access controls, intrusion detection alarms, and guard force operations.  
• Research and deploy innovative security management techniques, tools, and services to facilitate the effectiveness of security programs. Provide timely incident status, notifications, metrics, invoice reviews, and other critical reports as requested or required to foster greater organizational clarity and response. 
• Direct security programs through the oversight of a governance framework and maintain coordination with stakeholders to ensure program compliance, consistent application, and alignment with industry standards. 
• Develop and maintain effective relationships with key internal stakeholders, including executive leadership, functional business areas, and site leadership. 
• Cultivate and maintain liaison with relevant external entities, such as government and law enforcement agencies, industry bodies, regulatory agencies, and private sector counterparts. 
• Develop adherence strategies related for processes and policies, working with Finance/Purchasing/Legal as appropriate. Create process documents, SOPs, and work instructions as required. 
• Develop and perform analysis, planning, performance measures (i.e., Key Performance Indicators) and provides direction to ensure the security program is delivering maximum value to all internal customers, partners, and stakeholders. 
• Collaborate with Intuitive Real Estate and Construction Project Management teams to assess risk of potential Intuitive office locations and building designs in your region.  Work collaboratively with the Security Systems team. 
• Coordinate design and installation of security access control and surveillance systems in new construction and facility improvements. 

Global Program Management:

• Oversees one or multiple projects at any given time, provides guidance for strategic development, implementation and tactical day-to-day operations. Collaborates with business stakeholders (internal and external) to understand program requirements, problem solve, and develop compatible synergies throughout the enterprise, including and not limited to: 

• Programs: 
  • Global Emergency Management
  • Global Executive Protection
  • Global Event Security 
  • Global Guard Force 
  • Global Supply Systems Security 
  • Global Facilities Security and Facilities Security Regulations 
    • CTPAT, OEA, etc.<