Client Operations Associate

Application Deadline:

05/01/2025

Address:

500 Capitol Mall

Job Family Group:

Customer Shared Services

Strategic Context

Our vision is to be the single reference point for service to families of significant wealth.  Our mission is to be the family office that defines exceptional client experience.  We seek to provide the most high-touch, objective expertise needed to support and serve the wealth of families and families of wealth.

Our core services to families include Investment Advisory (asset allocation strategy, research, portfolio implementation, and investment reporting), Family Wealth (tax strategy and compliance, estate advisory, risk management, expense management and philanthropic planning and advisory), Capital Advisory (liquidity planning, capital structure advisory, lending and cash management), and Fiduciary (estate settlement, trusteeship and trust).  We deliver services to clients primarily through BMO Family Office, LLC, BMO Bank N.A., and BMO Delaware Trust.  Together, we have over 130 professionals who service approximately 300 families and manage or advise on approximately $20 billion in assets and administer another $75+ billion in assets.

Role Mandate

This role requires a person who is motivated, eager to learn, likes to get things done and has a mentality of ownership.  We seek individuals who can identify issues and develop solutions.  The associate will have the opportunity to interact with a dynamic and intellectual group of professionals who believes in improving not only the client’s experience, but the employee experience as well.

The Client Operations Team oversees client onboarding, service and administration, coordinates portfolio implementation on a multi-custodial investment platform, and provides alternative investment administration.  The associate will learn and assist team members and the functions of the group.  In addition, the associate will work with members of the Family Wealth and Investment Advisory teams.

Key Dimensions

• Accurately complete appropriate know-your-client account documentation and update systems to reflect current information on client accounts
• Prioritize and follow up on tasks in a timely fashion
• Own certain centralized client service activities and backup on others
• Organize and maintain client files
• Log, review and track client service activities

Key Accountabilities

• Prepare and/or review various client documentation requirements
• Setup, input and monitor client and account information on various custodial platforms
• Initiate account opening, account maintenance and money movement requests
• Manage incoming and outgoing documentation (electronic and other) for the team
• Perform various client service activities for client facing professionals
• Coordinate investment implementation with internal and external business partners and fund companies, as needed
• Process trades, wires, capital calls, and distributions etc.
• Support various compliance and anti-money laundering program requirements
• Upload and organize account statements and financial documents

Knowledge and Skills

• Two to three years financial services experience, preferably in a client service and/or investment operations role
• Bachelor’s degree preferred
• Proficient in Word, Excel, Outlook, and PowerPoint
• Knowledge of financial markets or investments is a plus
• Familiarity or experience with investment reporting platforms is a plus
• Ability to work under tight deadlines and balance/prioritize tasks
• Strong written and verbal communication skills
• Individual must be able to work independently and in a team
• Attention to detail and ability to practically apply written policy and procedures

Salary:

$44,000.00 - $82,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and re