Senior Cloud Security Engineer

Location: San Jose, United States of America

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

This is a hybrid role in San Jose, CA or Austin , TX

Thales is hiring an exeperience Senior Cloud Security Engineer that will support the Enterprise Services program drives customer success with proactive monitoring and management that maximizes the value customers get from their products and services.

As a Senior Cloud Security Engineer, you will respond to security and system health incidents, provide holistic operational guidance, and troubleshoot and configuration within Imperva's Cloud Application Security platform. You'll also see a broad range of activities across cloud application and security domains, from integration tasks (such as key management and logging) to security response (advising during triage, analysis, and remediation) to providing analysis and insights through advanced reporting. This position willl also consult with internal functions, both technical (such as support and R&D) and business (such as account executives and renewals), constantly improving best practices for solutions and services. As well work closely with Management to implement and expand the global Enterprise Services program.

This position entails occassional paid weekend on-call rotation ( 1 weekend per quarter)

Key Areas of Responsibility 

• Expertise with Imperva Cloud Application Security platform and stay current on cloud, application, and cybersecurity trends

• Provide comprehensive service to our customers, including proactive monitoring, configuration, integration assistance, and post-sales assistance

• Analyze customer data such as case trends, traffic, alerts and attack information to make solid recommendations for improving systems health and overall security posture. Research new attack vectors and security solutions to create customized security policies that detect, alert, and prevent malicious requests and attacks.

• Participate in presentations, Quarterly Business Reviews and Service Reviews with customers on a regular basis.

• Take ownership of problems, work with Imperva’s internal threat research, data science, and product teams by delivering actionable intelligence that will inform & shape future product enhancements

• Keep customer teams up to date via ongoing status about onboarding, configuration and tuning efforts, cases, feature requests (RFEs), service review calls, and current news from the field on the latest security trends and developments as well as product release notes.

• Develop and implement troubleshooting tools, processes, and ideas that improve efficiency of Enterprise Services delivery. Continually evaluate and enhance proactive monitoring, automation, and reporting initiatives.

Minimum Qualifications

• Minimum Bachelors Degree in Information Systems or Computer Science or Telecommunications or any Technology field and minimum of 6 years experience in application or network security in a technical customer facing role with at least last 4 years in a application security OR

• 5 years’ experience in application or network security with a Master’s Degree in a technology field with at least 3 years in a Technical Customer-facing role.

• Demonstrated experience working with Internet Security and Networking Technologies such as TCP/IP, HTTP, SSL/TLS, Proxies, Firewalls, OWASP Top 10, and OWASP Automated Threats to Web Applications.

• Excellent analytical and problem-solving approach alongside self-learning ability. Excellent communication (written and verbal), interpersonal skills, team-player and customer-focused skills.

• Experience with basic scripts in one or more languages, such as Python

• Experience with Kubernetes (Hands-on), Docker, and AWS or Azure or GCP

• Experience with automating redundant tasks, streamlining repetitive processes, and are always looking for opportunities to scale operations

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!