Senior Enterprise Account Executive, Mid-Market

Job Description

Be part of something special. 

We’re seeking a successful Mid-Market Account Executive who will have the exciting chance to define mindshare,  adoption of Zendesk within our Mid-Market accounts, and land new prospects. You will drive sales execution with these accounts by establishing executive level relationships, cultivating existing relationships and creating additional adoption. This requires collaborating with and coordinating the Zendesk senior management, customer success, professional services, and product subject matter authorities.

You will be responsible for top line revenue growth and overall customer adoption. You possess both experience to engage at the Senior level as well as a sales background that enables them to easily interact with enterprise customers and operational experience on how to get deals done. You should also have a demonstrated ability to think strategically about business, product and technical challenges with the ability to build and convey compelling value propositions.

What you'll be doing:

• Engage in outbound prospection to develop the Territory to generate New Business

• Manage and develop a subset of Zendesk clients

• Create new relationships and close new business throughout each organisation

• Establish C-level executive sponsorship

• Ensure existing clients are supported

• Coordinate account planning activity across account base

• Develop strategy and objectives for each account in order to align and facilitate the best practice for each and every use case and to predict the quantify expansion opportunity

• Coordinate Zendesk leaders, industry and subject matter authorities as well as executives

• Ultimate point of accountability for all customer issues & opportunities

• Communicating & raising, when needed, to the Zendesk leadership team

• Tracking all critical activities & ensuring a deep understanding of the status of a deal at every stage of the process

• Effectively advise & influence customers through consultative selling techniques & substantial marketing campaigns

What you bring to the role

• Will and Experience to perform outbound prospecting selling

• 3-5 years of software selling experience; SaaS required

• Familiar with MEDDPICC sales qualification methodology

• Willingness to travel to vist customers and attend office meetings

• Bachelor's degree or equivalent work experience

• Supervise all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce.

• Leading & closing complex sales-cycles using solution selling techniques

• Track record of over-achieving quota (top 10% in your company)

• Strong interpersonal & presentation skills.

• Of uppermost importance is their desire to be a part of a team, to contribute to their colleagues’ success and to be perceived as a consummate professional across the business.

• Every high-tech sales role requires hard work, commitment, energy, enthusiasm, a can-do attitude and positivity coupled with many other “right behaviors” which ultimately come down to being a person of integrity.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital statu