Customer/ Senior Customer Success Manager, Fulfillment Services

Job Description:

Apply here to be considered for our FUTURE Customer Success Manager Openings:

Our Talent Acquisition team will be reviewing applicants from this posting to determine if your skills and experience align with our Customer Success Manager role. This review is for Future Hiring for this team.
 

Please be aware that this role description is a generalized description for our CSM roles and may not have the exact details of the role you could be identified for.  
 

Please ensure that you answer our application questions because we will use your answers to help identify you for the right aligned Brand opportunity. If you are identified as a potential fit, one of our recruiters will reach out to set up a call to discuss our future opportunity.
 

Who We Are: 

We’re Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2B and B2C companies to unify commerce operations across channels and sell and fulfil anywhere their customers are.  

We’re building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.  

Our goal is to be the global backbone of commerce. To achieve it, we’re looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We’d love to hear from you. 

Cart.com Fast Facts: 

• 6,000+ customers worldwide 

• 1,600+ employees globally 

• 14 warehouses nationwide, totaling over 8 million square feet of space 

• Our software lists $10+ trillion in product value across channels 

• Our digital and physical operations support $8+ billion in Gross Merchandise Value  

Our values: 

Cart.com is building a company that is committed to living out these 6 core values: 

• Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about. 

• Think beyond the box: “We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems. 

• Don’t give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story. 

• Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community. 

• Work together: We’ve built a team that prides itself on diversity of thought and background. Collaboration is better with contrast. 

• Remember to be human: We work hard, but we leave room for the people, places and things that we love 

These roles are remote or Hybrid depending on location.

The Role:   

Cart.com is hiring a Client Success Manager (CSM). Our dedicated team of client success managers bridge the gap between our clients and our operations, tech, and sales teams to deliver a seamless experience. The right CSM not only advocates for our clients but also helps them maximize their partnership with Cart.com, ensuring mutual success and satisfaction.