Manager Solutions Engineering

Company Overview

ID.me simplifies how people securely prove and share their identity online. The company empowers people to control their data through a portable and trusted login, which means they don’t need to create a new password when visiting sites that have the ID.me button.

The COVID-19 pandemic accelerated digital migration for many critical services. Those services require a trusted identity to safeguard against fraud and help ensure people are who they claim to be. With ID.me, login and identity credentials move with people, which can reduce the time and frustration of having to verify at multiple sites and set up multiple passwords.

ID.me is a credential service provider compliant with federal standards for digital identity verification. 

In addition to helping people control their credentials and data, the company’s “No Identity Left Behind” initiative strives to expand access and inclusion for all people. The company offers multiple pathways to verification – online self-serve, live video chat agents, and in person. ID.me is passionate about building a robust identity network that does not compromise access for traditionally underserved groups.

Manager Solutions Engineering 

Overview

ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 100 million members with over 70,000 individuals joining daily, as well as partnerships with over 30 states, multiple federal agencies, and over 500 name brand retailers.  We are just getting started.

The Solution Engineering team brings ID.me to life.  We understand our customers’ unique challenges and how our amazing technology can address them.  We sell our vision by delivering compelling demos and presentations.  We help our customers configure ID.me and support their launch on our identity network.  We are a key part of a dynamic sales team.

We are looking for a hands-on leader that will manage a team of Solution Engineers to higher levels of performance.  The Manager will be responsible for hiring, coaching, and developing Solution Engineers that deliver results.  The manager will model solution selling skills during complex technical sales pursuits, demonstrate subject matter expertise, and motivate a team to drive the business.  

Responsibilities

• Hire, coach, and develop a Solution Engineering team that supports the entire customer journey.  Partner with HR to recruit, develop, and retain top-tier talent.
• Serve as product expert during presales solutioning phase.
• Develop and maintain relationships with technical representative(s) at partner.
• Position product differentiators to prospect during discovery, demo, RFX phases
• Supervise work and provide feedback to continuously iterate and improve.
• Identify, develop, and promote best practices that drive outcomes and scale.
• Work closely with product, engineering, and support teams to ensure we constantly deliver value to our customers.
• Partner with Sales Leadership to own and drive ID.me business goals.
• Participate in active sales cycles and model effective behaviors such as discovery, positioning, objection handling, presenting, demoing.
• Participate in strategic meetings such as sales planning and customer QBRs.

 

Qualifications

• 5+ years experience in Solution Engineering in high-growth companies.  
• 2+ years of experience leading Solution Engineering teams.
• Boundless energy.  Inspirational passion.  Strong sense of ownership. 
• Outstanding written and verbal communications skills
• Excellent negotiation and leadership skills
• BS/BA degree strongly preferred

 

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