SVP, Relationship Management - Retail Alternatives

SUMMARY

The SVP, Relationship Management – Retail Alts is responsible for managing and growing Ultimus retail alternatives client relationships (interval funds, tender offer funds, BDCs, REITs, feeder funds, DSTs, opportunity zones). A key component of this role is to increase revenue by cross-selling Ultimus services related to other products that the client has in their organization. This includes products serviced by third parties as well as functions performed internally. Additionally, this role will develop strong relationships with clients, ensuring high satisfaction and retention, contract renewals, client profitability, and regularly communicates Ultimus business and product updates.

KEY ACCOUNTABILITIES
• Drives additional revenue working in partnership with the Ultimus Business Development and Product teams.
• Ensures Ultimus has a deep understanding of client product plans in the future and how we can play a role.
• Establishes strategic relationships with key industry Centers of Influence (COI) and industry groups.
• Serves as subject-matter expert in business development meetings.
• Works closely with Ultimus management to ensure service teams are fully aligned to exceed client expectations.
• Works closely with Senior management peers to achieve overall Company P&L goals.
• Escalates issues in accordance with policy and owns resolution working with the executive management teams.
• Works with new clients, Ultimus onboarding, and Service teams to ensure a successful onboarding experience. Participates in onboarding meetings and calls with clients.
• Attends industry conferences and trade groups (ICI, IPA, ADISA, etc.) and participates in working groups and committees.
• Travels, as needed, to meet with clients, Boards, conferences, COI, or other firm-related meetings.
• Maintains a deep understanding of client’s future product plans and how Ultimus can solution.
• Develops and implements client action plans and executes company projects.
PERSONNEL MANAGEMENT
• Manages associates within department including, but not limited to, hiring, training, and developing associates, delegating work assignments, conducting performance appraisals, salary recommendations, coaching and counseling, and administering corrective actions.
• Conducts one-on-one and team meetings with associates on a regular basis.
• Establishes team and individual goals for department.
• Fosters teamwork, high performance of associates and holds associates accountable for their work.
WORKING RELATIONSHIPS
• Mentors associates through instruction, coaching, providing real-time on-the-job experiences, modeling effective practices, and advising on methods used.
• Communicates and coordinates with Executive, Sales, Relationship Management, Product, and Service team members.
• Client executive level business update visits and conference calls on a regular basis.
• Develops and maintains strong internal teamwork with Ultimus department management. Works with internal management and service teams to ensure we are meeting and exceeding client expectations.
• Regular client communication and updates. Manages client account and action plans which focus on client satisfaction, communication, specific service needs, contract renewals, profitability, and product cross-sale.
May perform other duties as required and assigned.

EDUCATION AND EXPERIENCE
• Bachelor’s degree in business administration, financial services, or related field.
• 15+ years of financial services industry experience.
• 7-10 years of management and leadership experience.
• Experience in 40 act products (interval funds, tender offer funds, BDCs, REITs, feeder funds, DSTs, opportunity zones), asset management, asset servicing, business, and/or product strategy development.
KNOWLEDGE
• Client relationship management for registered funds.
• Registered alternative products (interval funds, tender offer funds, BDCs, REITs, feeder funds, DSTs, opportunity zones).
• Administrator functions, including transfer agency, fund accounting, financial reporting, tax, compliance, distribution.
• Salesforce.
• Microsoft Office Suite.
• Adobe Acrobat.
SKILLS AND ABILITIES
• Fully embraces Ultimus Culture. The power of the team, owning the process, and striving for relentless improvement are key aspects of our Culture Playbook.
• Establishes and maintains strong relationships with clients, executive, and senior management.
• Ability to leverage relationships to enhance client satisfaction and achieve company goals. Larger share of wallet/grow revenue.
• Ensures that good business decisions and judgments are made based on sound financial principles and knowledge of the business to broaden company goals.