Hospitality & Internal Events - Assistant Vice President - Miami

Blackstone is the world’s largest alternative asset manager. We seek to create positive economic impact and long-term value for our investors, the companies we invest in, and the communities in which we work. We do this by using extraordinary people and flexible capital to help companies solve problems. Our $1.1 trillion in assets under management include investment vehicles focused on private equity, real estate, public debt and equity, infrastructure, life sciences, growth equity, opportunistic, non-investment grade credit, real assets and secondary funds, all on a global basis. Further information is available at www.blackstone.com. Follow @blackstone on LinkedIn, Twitter, and Instagram.
 

Job Title: Assistant Vice President / Miami Head of Hospitality & Internal Events

Location:  Miami

The Global Corporate Services (GCS) team at Blackstone services all global offices and lines of businesses across the firm. The GCS team is delineated by its Corporate Real Estate & Strategy (CRES), Administrative Services (AS) and Travel & Expense (T&E) departments which deliver services associated with Corporate Real Estate, Workplace Services, Facilities, Design & Construction, Office Services, Conference, Meeting Room & Internal Events Management, Catering Dining & Pantry Services and Travel Expense and Records Management.  We are seeking a full-time employee to join and lead hospitality services and internal events in Miami, based in the Miami office.

Position Overview:

Blackstone is seeking an experienced client services professional that will report into the Global Head of Administrative Services. This position will be responsible for managing and coordinating operational teams in Miami, with engagement and support across the AMERS office portfolio to high quality, right-sized services.

The Miami Head of Hospitality and Internal Events will oversee the day-to-day logistics of the internal meeting and event space, reception, pantry and office services team.   They will also work closely with all internal and external service providers to ensure smooth execution of all programs. Programs may include: small to medium scale investor meetings, internal meetings, internal trainings, and receptions. The role is highly customer service oriented, and no day is the same.  The ideal candidate will possess leadership, communication, operations and client service skills. The candidate must be confident managing a variable workload in a collaborative environment with internal and external clients.

Responsibilities include, but are not limited to the following:

• Oversight of all Miami office hospitality and business services – reception, pantries, conference room bookings, and mail services.
• Responsible for the onsite day of coordination, planning, scheduling, and overall quality control of all meetings and rooms.
• Partner with internal service providers to ensure catering, event set up, service, and quality expectations are met.
• Act as primary relationship manager for all professional and corporate group contacts for the design, configuration and provision of services and delivery of internal meetings and events.
• Partner with Events and Marketing teams to ensure that all onsite BX events align to branding, corporate design and production standards
• Assist with conference/meeting room walkthroughs to ensure spaces are presentable and up to Blackstone standard. 
• Perform administrative duties and special projects related to the department as assigned.
• Be one of the expert users for the firm’s conference room booking platform (EMS) in order to provide support to internal clients and to ensure integrity and accuracy of information.
• Handle day-to-day administration of internal events and programs – including menu formatting, floorplans, facility tickets, etc.
• Responsible for maintaining and fostering positive internal and external relationships, with clients, vendors, and service providers.
• Build and document standard operating procedures for all service teams
• Regular inventory and quality check of all supplies needed for meetings and events.
• Recommend plan of operation and logistics and ensure clients receive exceptional customer service and support for thei