C002924 Senior Technician (Tech Supp.) (NS) - THU 6 Jul

<p><strong>Deadline Date: </strong>Thursday 6 July 2023</p> <p><strong>Requirement: </strong>Senior Technician (Tech Supp.)</p> <p></p> <p><strong>Location: </strong>Naples, IT</p> <p></p> <p><strong>Full time on-site</strong>: Yes </p> <p><strong>Time On-Site: </strong>100% <a rel="nofollow noreferrer noopener"></a></p> <p><strong>NATO Grade:</strong> G15/44</p> <p><strong>Total Scope of the request</strong> (hours): 850</p> <p><strong>Required Start Date:</strong> 22 August 2023 </p> <p><strong>End Contract Date:</strong> 31 December 2023</p> <p><strong>Required Security Clearance:</strong> NATO SECRET</p> <p><strong>Duties and Role: </strong></p> <ul> <li>Provides level 1 support of end-user ICT assets in accordance with Agency processes and procedures;</li> <li>Records work in Service Management systems, records cause of failure, updates configuration control records and asset management records;</li> <li>Liaises with local logistics in order to fulfil the level 1 support of end-user ICT assets;</li> <li>Conducts equipment testing to and from the supply line, documents serviceability status, initiates Technical Assessment Reports;</li> <li>Contributes to the implementation of the Branch's continual service improvement procedures and contributes to the NCI Agency continual service improvement process;</li> <li>Works with limited supervision;</li> <li>Coordinates and conducts work to meet quality targets;</li> <li>Investigates and resolves technical issues in a systematic approach;</li> <li>Maintains sound knowledge on implemented technologies; </li> <li>Advises his/ her superiors and recommends technical solutions; </li> <li>Conducts delivery of ICT equipment to end-users;</li> <li>May work the above duties after regular working hours, holidays and night shift</li> <li>Perform other duties within the NCI Agency's area of business.</li> </ul><p><strong>Requirements</strong></p><p><strong>Skill, Knowledge &amp; Experience</strong>:</p> <ul> <li>The candidate must have a currently active NATO SECRET security clearance</li> <li>Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience</li> <li>At least 3 years recent practical experience of configuring, installing and troubleshooting industry standard desktop Windows Operating Systems;</li> <li>At least 2 years recent experience in PC Hardware Systems, with a good understanding of Intel x64 bit systems configuration and performance monitoring;</li> <li>Good working knowledge of TCP/IP Protocols and Standards; </li> <li>Experience with Office Automation Solutions (printer, scanner, fax, voice, productivity packages).</li> </ul>