Indirect Sales Account Manager (Call Centers)

# One Group | One Power

Elpedison is the first independent energy utility in Greece, and a leader in providing outstanding and innovative energy solutions. We operate with enthusiasm in what we do and we pride ourselves of offering our employees a place where they can excel, creating value. We are offering now a set of exciting positions in our headquarters in Athens, to incite our new digital transformation program. If you are skilled in data management, data science, advanced analytics, technology project management, or related fields, this can be a big opportunity for YOUR career.

ELPEDISON, with its two privately-owned power plants in Thisvi (Voiotia) and Thessaloniki, with a total installed capacity of 820 MW, uses natural gas as fuel and ensures a clean and continuous electricity flow, based on a highly environmentally-friendly power generation process.

We are currently looking for an Indirect Sales Account Manager to be responsible for the day-to-day sales activities, with regards to the acquisition of Residential and Business Customers for the LV and LP customer segment, in accordance with guidelines provided by the Sales Director and company standards, through the coordination and supervision of cooperating third parties (Call Centres).

What will you do:

• Develop and deploy plans to increase Indirect Sales Forces performance, in coordination with the RES SoHo Section Manager (Retail)
• Implement Sales strategy & achieve the targets for the Sales channels assigned
• Pursue and achieve Indirect Sales targets, optimizing the allocation of assigned resources
• Participate with all necessary inputs in the company’s budget formulation
• Develop plans for key indirect sales prospects and identify new sales opportunities within existing clientele
• Develop plans for the indirect sales channels continuous production enhancement and optimization
• Evaluate CC performance with key metrics
• Prepare reports and analyses call center data to improve processes, ensure resources are properly allocated, and maximize sales efficiency and customer satisfaction
• Provide training, coaching and assistance to call center associates on an ongoing basis
• Provide continuous support to all Sales Partners both regarding pre-sales, as well as after-sales stages, including the provision of guidelines and directions, motivation and performance assessment.
• Supervise and monitor the onboarding process of customer acquisition (from sales to final contract signing) by the networks
• Interface with Product Marketing with regards to the provision of information related to competition activity
• Interface with Customer Operations, with regards to the effective management of customer requests

What you need to be successful:

• Degree in Business Administration, Economics, Marketing or relevant discipline (preferably at postgraduate level)
• 3-5 years of experience in a similar position in the utilities sector
• Working commercial experience in a regulated environment
• A proven track record of meeting/exceeding sales goals
• Excellent communication and interpersonal skills
• Leadership & people management skills
• Excellent command of the English language

Our offer to you:

• Competitive salary
• Performance-based variable pay 💰
• Ticket restaurant card 💳
• Transportation reimbursement ⛽
• Private Health Insurance coverage 🩺
• Pension Scheme
• Home electricity and natural gas discount ⚡
• Continuous learning & upskilling opportunities and access to our premium online training platform 📚
• Hybrid Working
• One extra day of paid time off
• Reimbursement for your athletic activities 🥈
• Unlimited fruits and snacks at the office 🥜

Elpedison S.A. will keep your personal information for a period of 3 years from the submission date, after which we will delete your personal data. Elpedison S.A. has the right to transfer your personal information to third parties to whom it has assigned services, which require the collection and processing of such personal data for candidate evaluation in the process of personnel selection.

For more information regarding the processing of your personal information and exercising your rights, please read the ELPEDISON Privacy Policy.