Standardized Patients

Job Profile:

Administrative Operations Specialist 1 Non-Exempt

Job Family:

Administrative Operations

Time Type:

PRN

Max Pay – Depends on experience:

$30.00 USD Hourly

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Supports and instructs those served by the department with routine queries, applies fundamental knowledge of multiple standards, policies and procedures, and maintains accurate and detailed records.

Job Description:

Standardized Patients (SPs) at the John Shufeldt School of Medicine and Medical Engineering are key contributors to simulation-based medical education, working under the direction of the Senior Academic Coordinator to support high-quality, consistent, and human-centered learning experiences.

SPs portray patients, family members, and other roles across teaching and assessment activities, including clinical skills training, physical exam training, communication, and Objective Structured Clinical Examinations (OSCEs). SPs are trained, coached, and calibrated by the SP Educator to ensure accurate case portrayal, reliable learner assessment, and meaningful feedback aligned with competency-based medical education. In addition to traditional clinical encounters, SPs may participate in simulations involving point-of-care ultrasound (POCUS), digital health tools, and AI-assisted clinical workflows, reflecting the school’s innovation-focused approach.

Hourly Pay Range: $25.00 to $30.00/hour; DOE

Essential Duties:

Case Portrayal & Simulation Participation

• Accurately portray assigned cases, including: 

  • Medical history, symptoms, and physical findings 

  • Emotional tone, affect, and communication style 

• Participate in a range of simulation modalities, including: 

  • Clinical skills training and OSCEs 

  • Interprofessional and team-based simulations 

  • Technology-enhanced encounters (e.g., POCUS-guided exams, AI ambient listening, digital documentation workflows) 

• Perform roles in both highly standardized and adaptive scenarios while maintaining consistency across learners 

Feedback & Learner Assessment

• Provide structured, behaviorally specific verbal and/or written feedback to learners as trained by the Senior Academic Coordinator

• Emphasize patient-centered communication, professionalism, and clinical reasoning in feedback delivery 

• Accurately complete checklists and rating tools aligned with CBME frameworks and OSCE assessment standards 

• Apply calibration standards to ensure fairness, reliability, and validity in learner assessment 

• Contribute to a psychologically safe learning environment that supports reflection and growth

Training, Calibration & Continuous Improvement

• Participate in required SP training led by the Senior Academic Coordinator, including: 

  • Case portrayal accuracy and standardization 

  • Feedback delivery as a teachable, core skill 

  • Calibration for scoring and assessment consistency 

• Engage in ongoing coaching and performance improvement processes 

• Adapt to evolving simulation modalities, including integration of new technologies and educational innovations 

Simulation Operations & Program Support

• Assist with simulation setup and reset (e.g., room preparation, equipment setup, supply restocking) 

• Follow protocols for use of simulation technologies (e.g., video capture, ultrasound devices, hybrid simulation tools) 

• Collaborate with leaders and simulation staff to ensure smooth execution of sessions 

Professional Expectations

• Maintain confidentiality of all student performance, case materials, and assessment content 

• Demonstrate professionalism, reliability, and punctuality 

• Eng