Senior Managing Director, PEGA Service Line

Overview

The Work

The Senior Managing Director, Pega Market Offering Lead (MD) is responsible for defining, growing, and operationalizing the firm’s Pega practice and market offerings. This leader drives the overall strategy, go‑to‑market execution, capability development, and delivery excellence for Pega-based transformation initiatives. The role requires deep expertise in Pega technologies, strong industry insight, and the ability to lead multidisciplinary teams to deliver high‑impact outcomes for clients.

 

All duties and responsibilities performed in accordance with the Core Values of Cayuse.

Responsibilities

Key Responsibilities

• Market Strategy & Offering Leadership
  • Develop and execute the overall market strategy for the Pega portfolio, aligning with corporate priorities and growth targets.
  • Define differentiated Pega-based offerings, assets, accelerators, and value propositions.
  • Monitor industry trends and Pega ecosystem developments to ensure the firm remains at the forefront of innovation.
• Business Development & Growth
  • Partner with sales and account leadership to drive pipeline development, sales pursuits, proposals, and executive briefings.
  • Establish strong relationships with Pega leadership to influence product roadmap alignment and co-selling opportunities.
  • Achieve revenue targets, profitability goals, and market expansion objectives.
• Delivery Excellence & Client Leadership
  • Oversee delivery quality and ensure consistent use of methodologies, best practices, and governance standards.
  • Serve as executive sponsor for major client engagements, ensuring successful outcomes and long-term partnership growth.
  • Guide teams in solution architecture, complex program delivery, and multi-year modernization roadmaps.
• Practice & Capability Development
  • Build and scale a world-class Pega talent community, including recruitment, training, certification, and career development programs.
  • Champion knowledge management, reusable assets, and delivery frameworks.
  • Foster a collaborative, inclusive, and high-performance culture.
• Operational Leadership
  • Manage financial performance, budgets, resource planning, and operational KPIs for the offering.
  • Drive continuous improvement across processes, tools, and delivery models.
  • Ensure compliance with corporate, regulatory, and client requirements.
• Other duties as assigned.

Qualifications

Qualifications – Here’s What You Need

• Extensive experience (typically 15+ years) in digital transformation, automation, workflow, or case management solutions.
• Demonstrated leadership experience within the Pega ecosystem, including large-scale implementation oversight.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

• Strong business development and executive relationship-building skills.
• Proven track record of managing P&L, driving growth, and leading large multidisciplinary teams.
• Deep understanding of industry trends (e.g., AI automation, customer decisioning, workflow modernization).
• Excellent strategic thinking abilities.
• Must possess problem-solving skills.
• Strong professional presence, exceptional collaboration skills, excellent oral and written communication skills, negotiation, and confident presentation skills.
• Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, and Acrobat.
• Highly motivated with the ability to manage multiple tasks at any one time.
• Ability to forge new relationships, both individual and team-based.
• Must be a self-starter, able to work independently and as part of a team.

 

Preferred Qualifications:

• Pega Lead System Architect (CLSA) or similar advanced Pega certifications.
• Experience in consulting, technology services, or professional services leadership roles.
• Background in large enterprise transformation projects across industries such as financial services, healthcare, public sector, or telecom.

Our Commitment to you / overview of benefits 

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options