Senior Strategic Operations Analyst

<p>&lt;gh-intro&gt;<br/>&lt;text&gt;</p> <p>We are looking for a solutions-driven Senior Operations Specialist to oversee supply and demand &amp; to optimize and strategically propose innovation for our ride-hailing operations in Romania.</p> <p>&lt;/text&gt;<br/>&lt;/gh-intro&gt;</p> <p>&lt;gh-about-us&gt;<br/>&lt;title&gt;<strong>About us</strong>&lt;/title&gt;</p> <p>&lt;text&gt;</p> <p>With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.</p> <p>We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.</p> <p>Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!</p> <p>&lt;/text&gt;</p> <p>&lt;/gh-about-us&gt;<br/><br/>&lt;gh-role-detail&gt;</p> <p>&lt;title&gt;<strong>About the role</strong>&lt;/title&gt;</p> <p>&lt;text&gt;</p> <p>We are looking for an ambitious Senior Operations Specialist to analyze market, operational and financial data provided to form business insights, spot potential for development and recommend changes in the business in order to manage and grow supply and demand for our ride-hailing operations in Romania. You will get to build models and run optimization projects for the continuous improvement of one of our key areas, ranging from Riders to Drivers, to Fleets, Marketplace etc.</p> <p>You will be working closely with the Operations Manager(s), where your work will have a direct impact on business growth by achieving supply milestones and key metrics.</p> <p>&lt;/text&gt;<br/>&lt;/gh-role-detail&gt;</p> <p>&lt;gh-responsibilities&gt;</p> <p>&lt;title&gt;<strong>Main tasks and responsibilities:</strong>&lt;/title&gt;</p> <p>&lt;bulletpoints&gt;</p> <ul> <li>&lt;point&gt;<strong>Gathering and analyzing</strong> data from various sources (rides data, user feedback, financial reports, etc.) to monitor supply/demand performance and create reports with key insights for stakeholders.&lt;/point&gt;</li> <li>&lt;point&gt;<strong>Tracking and developing</strong> KPIs (e.g.: ride volumes, driver availability, customer satisfaction, and revenue) and dashboards to monitor real-time company performance.&lt;/point&gt;</li> <li>&lt;point&gt;<strong>Conducting and benchmarking</strong> market research to understand trends and compare company performance against competitors.&lt;/point&gt;</li> <li>&lt;point&gt;<strong>Documenting and optimizing</strong> business processes to improve operational efficiency and customer experience.&lt;/point&gt;</li> <li>&lt;point&gt;<strong>Developing and recommending</strong> scenarios and strategies to support strategic planning and forecasting.&lt;/point&gt;</li> <li>&lt;point&gt;<strong>Leading </strong>projects<strong> and communicating</strong> with cross-functional teams (Product, Marketing, etc.) to ensure operational success and alignment on business goals.&lt;/point&gt;</li> </ul> <p>&lt;/bulletpoints&gt;</p> <p>&lt;/gh-responsibilities&gt;</p> <p> </p> <p>&lt;gh-requirements&gt;</p> <p>&lt;title&gt;<strong>About you:</strong>&lt;/title&gt;</p> <p>&lt;bulletpoints&gt;</p> <ul> <li>&lt;point&gt;You have a <strong>data-driven mindset</strong> and you <strong>approach projects methodically</strong>, with a background of minimum <strong>3-4 years of experience in either a highly analytical position or a project management one</strong>.&lt;/point&gt;</li> <li>&lt;point&gt;You are a strong collaborator with excellent communication skills (both verbal and written) in <strong>English and Romanian</strong>&lt;/point&gt;</li> <li>&lt;point&gt;You are skilled in data analysis using tools like <strong>Excel/Google Sheets</strong>, with nice-to-haves like Looker and/or Tableau.&lt;/point&gt;</li> <li>&lt;point&gt;You have demonstrated expertise in <strong>working with financial data</strong> and a proven ability to interpret and analyze numerical information effectively.&lt;/point&gt;</li> <li>&lt;point&gt;You have a solid <strong>understanding of the business landscape</strong>, including market trends and competitor analysis - you think strategically and align your analyses with business goals.&lt;/point&gt;</li> <li>&lt;point&gt;You can prioritize and manage multiple tasks simultaneously, staying <strong>well-organized</strong> and <strong>meeting deadlines</strong>.&lt;/point&gt;</li> </ul> <p>&lt;/bulletpoints&gt;</p> <p>&lt;text&gt;</p> <p>Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!<br/>&lt;/text&gt;<br/>&lt;/gh-requirements&gt;<br/><br/></p> <p>&lt;gh-perks&gt;</p> <p>&lt;title&gt;<strong>Why you’ll love it here:</strong>&lt;/title&gt;</p> <p>&lt;bulletpoints&gt;</p> <ul> <li>&lt;point&gt;Play a direct role in shaping the future of mobility.&lt;/point&gt;</li> <li>&lt;point&gt;Impact millions