Field Operations, (Senior) Manager

Company Description

Statistics show that women and underrepresented groups tend to apply to jobs only if they meet 100% of the qualifications. Sobi encourages you to change that statistic and apply. Rarely do candidates meet 100% of the qualifications. We look forward to your application!

At Sobi, each person brings their unique talents to work as a team and make a difference. We are dedicated to developing and delivering innovative therapies to improve the lives of people who live with a rare disease. Our edge comes from our team of people and our commitment to patients.

Our mission and culture at Sobi North America get us excited to come to work every day, but here are a few more reasons to join our team:

• Competitive compensation for your work
• Generous time off policy
• Summer Fridays
• Opportunity to broaden your horizons by attending popular conferences
• Emphasis on work/life balance
• Collaborative and team-oriented environment
• Making a positive impact to help ultra-rare disease patients who are in need of life saving treatments

Job Description

The primary function of the Field Operations position is to manage and operationalize field-based plan of action strategies, initiatives and plans to maximize field force effectiveness, business outcomes and patient care by working closely with Sales, Marketing, and Market Access teams.  This includes ensuring field forces are optimally deployed with the correct territory alignment, that they are targeting the right customers, with the right call plan. The person in this position will act as a change agent for field deployment and operations, to drive continuous improvement and establish best practices for the sales organization. This resource will report to the Senior Director, Head of Field and Data Operations.

This is a hybrid position in our Waltham, MA office.  Qualified candidates may be considered for a remote position.

Key Responsibilities

• Manage field deployment, size, structure, territory alignments, placement efforts across all franchises by partnering with key stakeholders and ensure field teams are optimally deployed to achieve commercial objectives
• Provide strategic and tactical support of the entire field deployment process while ensuring strong understanding of stakeholder needs and enabling strategy
• Manage key incentive compensation planning and administration activities, including plan design analytics, goal setting, reporting, payout administration, and awards/recognition
• Conduct routine diagnostics/analyses on territory workload balance and opportunity to maximize coverage
• Effective partnering with Sales and Marketing leadership, Insights & Analytics, Data Management, HR and Field Operations
• Identify, prioritize, and manage initiatives that improve sales force effectiveness, performance, and productivity.
• Ensure consistency with Commercial Strategies by monitoring changes to Field Sales Targeting, Alignment business rules and compliance requirements
• Maintenance of personnel information (Roster), field alignment files, including sales force structure, hierarchy and business rules. Develop and administer Targeting and Alignment training materials
• Identify process dependencies, inform and coordinate with CxI&O and cross-functional teams to ensure deployment is optimized and downstream processes are efficiently executed
• Work closely with field sales to identify and replicate best practices, pilot new initiatives to accelerate performance, and remove barriers to the selling process.
• Institute processes to streamline and support sales team with adhoc data and field inquiries, investigate, assess impact on IC and resolve in a timely manner

Qualifications

• Bachelor’s degree in Business, Analytics, Marketing, Data Science or other related fields required
• 5+ years in performing business analyses aligned to Field Deployment, Size and Structure, Targeting, Alignment, call plan development with supporting skills/experience in the commercial pharmaceutical/biotech/Rare disease business
• Hands-on experience working with a range of healthcare data. Ability to synthesize and integrate the varied sources of data into insight required to deliver Targeting and Alignment Solutions to the Sales Force
• Minimum of 3 years in field operations functional areas - sales force effectiveness, Incentive Compensation, sales performance reporting/analysis, Veeva CRM
• Exemplary project management, communication, planning, documentation, and problem-solving skills
• Demonstrated ability to multitask across multiple project deliverables
• Advanced Excel skills and proficiency in Power Point
• Prior experience in Field Communications, Field On/Offboarding,