Care Coordination Administrative Assistant - Care Coordination

Why Work for Person Centered Services?
When you join the Person Centered Services team, you can make a difference in the lives of people with intellectual and developmental disabilities, while also reaching your own career goals.

Benefits for full-time positions include:

• 20 Days of paid time off (PTO) in your first year! Increasing to 25 Days in your second year!
• 13 Paid Holidays
• Comprehensive health insurance plans for you to choose what best fits your needs (Medical, Dental & Vision)
• 401(k) - the Company matches 50% of the first 6% up to a maximum of 3%
• Company paid benefits: basic life insurance, long-term disability, and a Lifestyle Spending Account with a benefit of up to $500 set aside for employees to spend on wellness eligible expenses!
• Employee Discount and Wellness Programs - Currently providing 3 paid hours per week for exercise, volunteering or personal wellness!
• Professional development opportunities including mentorship program options and ongoing coaching


ADMINISTRATIVE ASSISTANT


Department Care Coordination Administrative Operations Direct Care Non-Direct Care ​​Non-Direct Care​
FLSA Status
​​Non-Exempt​

Exemption Type

(HR Use Only– Check all that apply)

​​☐​Executive ​☐​Computer

​​☒​Administrative​☐​Professional

​​☐​Outside Sales

Reports to Supervisor, Administrative Operations Supervises None
Primary Location
Varies

Employment Status

​​☒​Full Time ​☐​Part Time

​​☒​Regular ​☐​Temporary

Original Date 2018 Revised Date June 2025


JOB SUMMARY

The Administrative Assistant for Care Coordination is responsible forproviding clerical and administrative support for the Care Coordination department.


ESSENTIAL FUNCTIONS

• Completes program-related typing, copying, and other clerical tasks to include letters, correspondence, memos, records, and reports.
• Answers and tracks incoming intake calls and responds to inquiries and escalating to othersas necessary.
• Sorts and files correspondence, program records, case notes, etc.
• Completes confidential typing and data entry as requested.
• Establishes and maintainsdepartment databases.
• Creates and maintainsall department forms
• Creates and maintainsdepartment spreadsheets/trackers/reports.
• Attendsdepartment meetings, as needed, to take notes.
• Assistsin scheduling meetings, booking rooms, maintainingshared drives/calendars, tracks info (billing, caseloads etc.), mail/postage.
• Assists Intake Specialist with completion/submission of applications/referrals for services and benefits/entitlements.
• Uploads and submitsdocuments to statewide databases/authorization systems.
• Keeps intake dashboard updated and accurate.
• Monitors and reviews enrollments prior to the transition to Care Coordination.
• Utilizes statewide databases to verify eligibility, status, and demographic information.
• Documents and constructs reportsin the Electronic Medical Health system.
• Other duties as necessary or assigned.


OTHER DUTIES

• Commits to a respectful, just, and supportive environment for individuals and team members aligning with the organization’s commitment to inclusion and belonging.

• As a leader, sets and promotes a culture focused on inclusion and belonging in all business practices. This includes actively seeking, hiring, and developing talented candidates and appropriately and fairly addressing issues related to inclusion in all interactions with team members.


KNOWLEDGE, SKILLS & ABILITIES


• Ability to find and use available resources to solve problems while being self-directed. Knowledge of Microsoft Word and Excel Strong oral and written communication skills.

• Strong organizational skills

• Ability to keep sensitive and privileged information confidential

• Demonstrates cultural competence

• Proactively approaches professional responsibilities

• Ability to complete work in a timely manner


EDUCATION & EXPERIENCE

• High School Diploma/GED required.

• Associates Degree, preferred.

• Familiarity with I/DD provider agencies, OPWDD, or Health Homes, preferred.
• Office Experience preferred

• Experience creating and utilizing tracking systems in Excel preferred.

• Must have access to reliable transportation and be willing to