Client Service Associate

Company Description

About Us

At Captura Hall, we specialize in delivering memorable experiences through meticulous planning, innovative design, and flawless event execution. Based in the heart of Washington, DC, we are a premier venue and event solutions company dedicated to hosting events that inspire, celebrate, and connect people. From corporate conferences to private galas, we are committed to transforming every occasion into a remarkable moment.

Job Description

Job Description

We are seeking a professional and client-focused Client Service Associate to join our Washington, DC office. In this role, you will be the first point of contact for our clients, ensuring their needs are met with efficiency, professionalism, and care. You will support the Client Services team with administrative tasks, project coordination, and ongoing communication with clients and internal departments.

Responsibilities

• Serve as a liaison between clients and internal teams to ensure timely resolution of inquiries and service requests

• Maintain accurate client records and update databases as needed

• Assist with the preparation of client presentations, reports, and service materials

• Schedule meetings, calls, and follow-ups with clients

• Track and manage client feedback to improve service delivery

• Support account managers in day-to-day administrative and coordination tasks

• Ensure client satisfaction through prompt and courteous communication

Qualifications

Qualifications

• Bachelor's degree in Business, Communications, or related field preferred

• 1+ year of experience in client services, administrative support, or customer-facing roles

• Excellent verbal and written communication skills

• Strong organizational abilities and attention to detail

• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

• Ability to manage multiple priorities and work independently in a fast-paced environment

• A positive attitude and commitment to providing outstanding service

Additional Information

Benefits

• Competitive salary

• Opportunities for career growth and advancement

• Collaborative and supportive team environment

• Paid time off and holidays

• Health, dental, and vision insurance

• Access to training and professional development programs

• Office in the heart of Washington, DC