Thrift Store Manager

Job Objective: To lead and oversee all operations of the Dodge City Thrift Store, ensuring a clean, organized, and welcoming environment for customers, optimizing sales, and adequately managing donated inventory. The Store Manager plays a crucial role in team development, upholding quality standards, and fostering customer loyalty, following The Salvation Army’s standards and applicable laws. Works closely with the Corps Officer to ensure the store aligns with The Salvation Army's mission, vision, and values.

 

Essential Functions:

Operations

• Oversee the receipt, sorting, selection, and display of donated items
• Ensure the store is clean, in order, and well-presented, with proper product rotation maintained
• Open and close the store according to the schedule delegated, if necessary
• Organize efficient pricing, tagging, and storage processes to ensure optimal efficiency
• Ensure compliance with health, safety, and hygiene guidelines as outlined in The Salvation Army's policies and applicable laws and regulations
• Coordinate with the Corps Officer on operational matters, special needs, community projects, and strategic changes

 

Personnel

• Coordinate and supervise store staff and/or volunteers
• Train staff in customer service, internal processes, and store values
• Organize schedules, shifts, and task assignments
• Motivate the team to meet daily/weekly sales and productivity goals
• Regularly communicate staff performance and resource needs to the Corps Officer

 

Customer Service

• Provide customers with Christian, polite, respectful, and professional service
• Handle complaints effectively with a solution-oriented approach
• Promote a culture of service, inclusion, and respect throughout the community

 

Administrative/Commercial

• Control daily income, cash handling, and financial reporting
• Oversee stock management and conduct regular inventories if necessary
• Evaluate product performance (including best-sellers, slow movers, and product rotations)
• Implement promotions or local marketing strategies (seasonal offers, special days, )
• Prepare reports and present them periodically to the Corps Officer

 

Community Relations

• Establish and maintain an active connection between the store and The Salvation Army’s
• programs, facilitating mutual collaboration and support
• Promote the store as a Christian, valuable community resource
• Coordinate donation drives and partnerships with local organizations to support community initiatives
• Foster environmental awareness and responsible consumption
• Participate in community initiatives organized or supported by the Corps Officer

 

Minimum Qualifications:

Education: High school diploma or equivalent required

 

Experience: Minimum two years’ experience in retail management

 

Certifications/Licenses:  DOT certification within 90-days of employment

 

Skills/Abilities: 

• Leadership and teamwork
• Organization and attention to detail
• Assertive communication and empathy
• Practical problem-solving skills
• Support and uphold the mission and values of The Salvation Army
• Adaptability and proactivity
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports
• Ability to effectively present information in one-on-one and small group situations to customers, clients and employees
• Ability or apply common sense understanding to carry out instructions furnished in written, oral, and diagram form
• Ability to perform basic math functions
• Ability to operate a cash register
• Ability to operate retail sales related computer systems including, but not limited to, point of sal