Director of Housekeeping

Compensation Type

Yearly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Located just steps away from top Big Easy attractions in the Arts District and French Quarter, this luxury hotel reflects the charm and mystery of New Orleans. Enjoy newly renovated accommodations and the flawless service of a professional, courteous staff that knows how to take care of everything.

Overview

Highgate partners with LEFT LANE Hospitality to recruit a meticulous Director of Housekeeping for Hotel Bardo Savannah. The Director of Housekeeping is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

 

LEFT LANE Hospitality is a vertically integrated company specializing in acquiring and transforming hotels that share a common thread of textured history and progressive cultural landscapes. We are committed to fostering a warm, welcoming, dynamic, and inspiring workplace and company culture where our team members are inspired to create moments of exceptional rarity through dynamic guest experiences and warm anticipatory service. We believe in making powerful first and lasting impressions and want both our guests and team members to feel known, looked after, and at home. How we want our guests to feel when staying with Us is the same as…how we want our team to feel every day.

 

 

 

 

Responsibilities

• Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's.
• Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards.
• Establish and maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.
• Maintain and control all housekeeping equipment.
• Ensure compliance with all corporate Risk Management standards (MSDS, HazComm, etc.).
• Conduct monthly guest supplies and cleaning supplies inventories.
• Ensure that large guestroom turns are  managed efficiently.
• Ensure consistency with departmental opening and closing procedures.
• Manage vendor contracts (i.e. dry cleaners, window washers, etc.).
• Prepare and conduct all Housekeeping interviews and follow hiring procedures according to Highgate Hotel International SOP's.
• Develop employee morale and ensure training of Housekeeping personnel.
• Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis.
• Inspect all VIP rooms prior to arrival.
• Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards.
• Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.
• Conduct monthly and quarterly Housekeeping inventories on a timely basis.
• Ensure guest privacy and security by correctly following Highgate Hotel procedures.
• Monitor work orders and submit to Engineering according to hotel procedures.  Follow up on work orders to ensure completion.
• Conduct pre-shift meetings for room attendants and housemen.
• Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies.
• Review Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
• Prepare employee schedule according to business forec